System - Privacy Consent Plugin Problem Topic is solved

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kjersos
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 20, 2019 10:43 pm

Doing that strange thing again that I can access that page as long as I have Debug set to on

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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Mon May 20, 2019 11:17 pm

Running out of possibilities. Long shot ... they could have altered core files ?
Components >>> Joomla update ... check for updates ... reinstall core files.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

kjersos
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 21, 2019 12:18 am

Update: Playing in backend.. disabled a bunch of plugins since we had that overrun on the homepage. And it worked and we have access to the homepage again, and access to the user page seems to be working. Thanks for the help on that.

But for some reason have the following two errors showing up on the homepage https://kjrsos.com

/home/gsmlyojc/public_html/modules/mod_randommodule/mod_randommodule.php on line 28

You can see that one in one of the side modules

And this error message
Notice: Undefined variable: konstantBottom in /home/gsmlyojc/public_html/modules/mod_pagescrollbuttons/helper.php on line 74

Showing up at the bottom of the page.

Both of these were working before but we did update the php wondering if that might be the cause?

And the database queries is showing duplicate queries.

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sozzled
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Tue May 21, 2019 2:57 am

Uninstall instead of disable. I don't think the problem with the out-of-memory error has anything to do with the System - Privacy plugin because the out-of-memory error occurs even before someone tries to login to the website.

Uninstall the extensions identified by @Webdongle; uninstall the extensions that are generating errors.

I can't think of anything else off the top of my head at the moment, sorry. Good luck.
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I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Tue May 21, 2019 8:32 am

Also uninstall 3rd party Templates
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 1:08 am

Hi Sozzled the overrun must have been caused by one of the plugins that I disabled because that problem went away after I did that. So thankfully I don't have the overrun problem anymore. :) Sorry if I didn't make that clear. The problem with seeing the userpage where they are to accept the Privacy Policy can also now be seen. So that issue has also been resolved. What I can't do is save that page after accepting the privacy policty. It redirects to https://kjrsos.com/index.php saying the requested page cannot be found with an error message of
Using $this when not in object context
/home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370

Hi Webdongle there are no third party templates working off protostar basically. :)
Have deleted the redirect component and plugin as suggested.
To restore core files I found this on another thread, just wanted to check if this is still the best way to do this.
Per Yngve Berg wrote:
1) Download 3.5.1 Full Package
2) Unzip it on your computer
3) Delete the installation folder and templates folder
4) Upload to your site, overwriting all files


Thank you
Very much appreciated.
Nadja

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sozzled
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Re: System - Privacy Consent plugin problem has been fixed (?) but now there are other problems ...

Post by sozzled » Fri May 24, 2019 2:23 am

kjersos wrote:
Fri May 24, 2019 1:08 am
To restore core files I found this on another thread, just wanted to check if this is still the best way to do this.
Per Yngve Berg wrote:
1) Download 3.5.1 Full Package
2) Unzip it on your computer
3) Delete the installation folder and templates folder
4) Upload to your site, overwriting all files
@Per did not write that in connection with this topic and, no, that is not a way at all to resolve your problem. You have J! 3.9.6 installed. You cannot replace J! 3.9.6 with J! 3.5.1 under any circumstances.

Which plugin(s) did you uninstall to address the out-of-memory error? You only say that you removed "one ... plugin", but which one?

The error message relating to "Using $this when not in object context /home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370" could be caused by any number of things. My guess (and it's only a guess) is that your site template is responsible for the problems your having.

We need to know the current situation with your website, particularly if you have removed plugins, because we're only guessing at the moment. I would like to see the latest Forum Post Assistant report for your website. Would you be able to do that, please?

To be honest, I think you probably need some professional one-on-one help but we'll continue to do the best we can over the coming days and weeks to get your website working properly again. :)
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I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Fri May 24, 2019 9:17 am

kjersos wrote:
Fri May 24, 2019 1:08 am
...

Hi Webdongle there are no third party templates working off protostar basically. :) ...
What do you mean?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 1:19 pm

Hi Webdongle,

You had mentioned to remove third party templates and I was just saying I don't have any. :)

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 1:33 pm

Hi Sozzled,

Yes I do realize Per didn't write this on this thread. As I mentioned I had found this on another thread on how to update core files and yes I am aware I would need to do this with the latest version of Joomla. I was just checking to see if this was the correct way still to update the core files as suggested by Webdongle before I did it.

As to the template I am using Protostar.

Uninstalling the component Redirectonlogin also automatically uninstalled the plugin and module of the same.

When I look in the backend there are no other redirectonlogin.

And Yes I can do another Forum Assist.

"To be honest, I think you probably need some professional one-on-one help but we'll continue to do the best we can over the coming days and weeks to get your website working properly again."

And you have no idea how much I appreciate it. You guys are amazing. The entire Joomla community is. You know I really need to start contributing more, I keep saying I am going to and then I get busy and I never get back to it. I am not the brilliant knowledgeable programmer that the rest of you are so never sure where I could best help.

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 1:46 pm

Forum Post Assistant (v1.4.8 (koine)) : 24th May 2019 wrote:
Last PHP Error(s) Reported :: wrote:[24-May-2019 08:39:56 America/Chicago] PHP Notice: Undefined variable: konstantBottom in /home/gsmlyojc/public_html/modules/mod_pagescrollbuttons/helper.php on line 74
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.6-Stable (Amani) 7-May-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: maximum | Site Debug: true | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.6: Yes | Database Supports J! 3.9.6: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-896.16.1.lve1.4.54.el6.x86_64 | Technology: x86_64 | Web Server: LiteSpeed | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 23.55 GiB |

PHP Configuration :: Version: 7.3.5 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 24th May 2019 08:39:56. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

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Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1230005 | Threads: 19 | Questions: 866167981 | Slow queries: 79 | Opens: 4312983 | Flush tables: 25 | Open tables: 20000 | Queries per second avg: 704.198 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

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Templates Discovered :: wrote:Templates :: SITE :: protostar (1.0) 1 | protostar3columns (1.0) 1 | sway (1.0.2) 1 | protofullpage (1.0) 1 | beez3 (3.1.0) 1 | protostarclasses (1.0) 1 | protostarkjersosmagazine (1.0) 1 | protodesignpages (1.0) 1 |
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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Fri May 24, 2019 2:03 pm

kjersos wrote:
Fri May 24, 2019 1:19 pm
...
You had mentioned to remove third party templates and I was just saying I don't have any. :)
Oh you meant
'... there are no third party templates, working with protostar basically.'
not
'... there are no third party templates working off protostar basically'
Now I understand.

Have you got all the extensions up to date now?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 2:13 pm

Not sure if this is relevant but thought I should share when I checked the database under admin/extensions/database it says the database has 2 errors.

Database schema version (3.9.3-2019-02-07) does not match CMS version ().
The Joomla! Core database tables have not been converted yet to UTF-8 Multibyte (utf8mb4)

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 24, 2019 2:40 pm

And yes I think everything is currently up to date. :)

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Fri May 24, 2019 6:40 pm

Let's try to summarise the situation as best we can.

This topic has the subject "System - Privacy Consent plugin problem", correct? As far as I can tell, this problem was caused (in this case) by an outdated extension called Redirect on Login; it's probably this one: https://extensions.joomla.org/extension ... t-on-login. I can't be sure; you haven't told us where you obtained this extension. Whatever was the case, uninstalling the extension—component and plugin—seems to have made a positive improvement.

In addition to the original problem, there was also an out-of-memory issue: this issue seems to have also been fixed by uninstalling one or more extensions.

Therefore, as far as I can tell, the original problem—that affected the privacy consent feature—has been fixed. I want to be quite clear about this; for the benefit of other people who may be reading this topic, the original problem has been resolved.

In addition to the questions that were asked about the original problem(s), there have been subsequent and unrelated matters. This forum works best if each problem is addressed and discussed separately. If we don't separate one or more problems from each other then we'll never resolve matters.

There are definitely several issues here. I think each of these matters should be discussed separately.

I suggest that you create separate discussions about each matter:

1) database errors: Database schema version (3.9.3-2019-02-07) does not match CMS version (). The Joomla! Core database tables have not been converted yet to UTF-8 Multibyte (utf8mb4). Quite simple to fix; will take about five minutes; I've written many times on the forum how to fix this.

2) PHP Notice: Undefined variable: konstantBottom in /home/gsmlyojc/public_html/modules/mod_pagescrollbuttons/helper.php on line 74. Again, this is separate from the "privacy consent plugin" issue.

3) Using $this when not in object context /home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370. Again, I don't know what is causing this error. I suspect it may resolve itself if we work through the various other issues that you're dealing with.

4) Other possibly outdated extensions (or extensions that are not compatible with PHP 7.3): Do you really need the page scroll buttons and the parallax scroll modules? Do you really need all of the Content Builder extensions? And BreezingForms? And Random Module (this extension was written 4½ years ago; is pre-dates PHP 7)?

Have you considered installing Akeeba Backup and Akeeba Admin Tools?

I take a very simple and practical approach to website management: KISS. To put it another way: if you don't use it (or don't know what it is) then get rid of it. Uninstall the things you don't use (or don't know why you installed them in the first place); you can always re-install these things later. I'm happy to help by discussing other, unrelated matters, separately but, as far as I'm concerned, the problem (as defined eleven days ago) has been resolved. Cheers.
Last edited by toivo on Fri May 24, 2019 8:47 pm, edited 1 time in total.
Reason: mod note: removed 'solved' post icon on request
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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Fri May 24, 2019 8:18 pm

Catch 22 ... if the OP knew what the problem was then they wouldn't need to ask. Very often the problem that OP's have is just a symptom of the real problem ... thus the title of the thread is often irrelevant to the solution.

@kjersos
The order I would approach it is
1. Components >>> Joomla update ... check for updates ... reinstall core files
2. Extensions >>> Manage >>> Discover ... install anything it finds
3. Extensions >>> Manage >>> Database ... Fix

#1 will make sure you have all the correct files
#2 will register any extensions in the database that it does not have
#3 should fix the database.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sat May 25, 2019 12:26 am

Hi Sozzled,

I had begun to wonder if I should separate into different threads but like Webdongle said, I wasn't sure what was effecting what. But yes can do.

Yes https://extensions.joomla.org/extension ... -on-login/ that is the software I was running. But no I don't believe that was the problem.

I think the overrun might have been ContentBuilder as that was fixed when I disabled ContentBuilder. But I also had disabled J2store at the same time, so I am not 100% sure.

The original problem is unfortunately still a problem.

I agree re KISS principle, the only reason I haven't yet uninstalled ContentBuilder is because a ton of work was done to set it up so that I could see if I could set up the ability to have my users post privately their answers to test questions and only they would be able to see their responses, sort of a private comment section in individual articles. And I didn't want to lose all that work if I can't find another way to do this.

As to random module it was working before and I am crossing my fingers that it will start working again because of something else we fix. lol That is me being optimistic.

The original problem is unfortunately still a problem. The System - Privacy Consent plugin as I can't seem to save the setting.

It redirects to https://kjrsos.com/index.php saying the requested page cannot be found with an error message of
Using $this when not in object context
/home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370

Thanks
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sat May 25, 2019 12:29 am

Hi Webdongle,


To restore core files I found this on another thread, just wanted to check if this is still the best way to do this.
Per Yngve Berg wrote:
1) Download Full Package
2) Unzip it on your computer
3) Delete the installation folder and templates folder
4) Upload to your site, overwriting all files


Thank you
Very much appreciated.
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Sat May 25, 2019 8:05 am

Nope ... that was the old way. There is a feature now that makes it easier.
Components >>> Joomla update ... check for updates ... reinstall core files

Then
2. Extensions >>> Manage >>> Discover ... install anything it finds
3. Extensions >>> Manage >>> Database ... Fix
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 2:22 am

Hi Webdongle

I have to say I have been with Joomla from the beginning and I am continually impressed with the progress made on the software. The Joomla team does such amazing work. This is so much easier.

Discover was clean.

I did do a bunch of work today including finding an alternate program so I could delete ContentBuilder, plus a number of other modules to clean things up. Hoping that maybe that would fix the problem. So far no luck.

I know there was some talk about possibly being template related so I tried the old Beez template and that didn't make a difference either. Just thought it was good to check.

But unfortunately still not working. Still when I click on save to accept the Privacy Policy it still goes to https://kjrsos.com/index.php saying the requested page cannot be found with an error message of
Using $this when not in object context
/home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370

It also lists a Call Stack and Location List, I have no idea if that information would help, if you think so can post that here.

Interesting though because normally you can't go to index.php page as I have the URL ReWriting set to yes.


Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Sun May 26, 2019 3:46 am

Off-topic:

The "old" Beez3 template does not need to be uninstalled: this template is current for J! 3.x.

Although running Extensions » Manage » Discover doesn't necessarily "discover" problems it doesn't hurt.

Did you uninstall the "pagescrollbuttons" module?
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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Sun May 26, 2019 9:48 am

Yes, it was great fun spending a whole bank holiday weekend testing the new features for Joomla update

Have you tried setting the plugin to a different page?

Have tried registering but it says
ERROR for site owner:
Invalid domain for site key
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 5:19 pm

sozzled wrote:
Sun May 26, 2019 3:46 am
Did you uninstall the "pagescrollbuttons" module?
Yes.

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Re: System - Privacy Consent Plugin Problem

Post by Per Yngve Berg » Sun May 26, 2019 5:52 pm

Is this a Multi Language site? I got the language code 'en' in the url. That is only supposed to be on Multi Language Sites. Have you unintentionally enabled the Language Filter Plugin?

It looks like you are hosted on a VPS. Can you increase the php memory limit from 128M?

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 11:04 pm

Hello Per
Per Yngve Berg wrote:
Sun May 26, 2019 5:52 pm
It looks like you are hosted on a VPS. Can you increase the php memory limit from 128M?
I can check what would suggest we increase it to?

"Have you unintentionally enabled the Language Filter Plugin?"

Yes, you are right I did unintentionally set the Language Filter Plugin. Thank you for catching that.

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 11:06 pm

Hi Per,

Forgot to ask just out of curiousity what do you hope increasing the php memory limit will do?

Thanks!
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Sun May 26, 2019 11:23 pm

kjersos wrote:
Sun May 26, 2019 11:04 pm
Yes, you are right I did unintentionally set the Language Filter Plugin. Thank you for catching that.
So, what have you done about it? It would really helpful if we could have some confirmation about what's happening, please.

Returning to the FPA report—the last one that was posted here that showed errors with "pagescrollbuttons" module—we're working through issues [very slowly] one by one but we're not getting updated information about what other yet-to-be-discovered problems that the FPA report may show.

So, now that we have probably eliminated the "pagescrollbuttons" module from the software soup, let's see what the FPA report discovers now, hmm? :pop

Put another way, until the FPA report shows a clean bill of health—the last one we saw didn't show that—there are lingering doubts about what to do next. We haven't exhausted all the possibilities, yet.
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Sun May 26, 2019 11:32 pm

Webdongle wrote:
Sun May 26, 2019 9:48 am
Have tried registering but it says
ERROR for site owner:
Invalid domain for site key
I haven't tried completing and submitting the registration form (<sitename>/login?view=registration) but I observe that the privacy plugin consent is displayed and suggests that confirmation is required before going to the next step. I'm still puzzled about what is (not) working with the website insofar as the System - Privacy Consent plugin "problem" is concerned. We seem to be skirting around the periphery without seeming to zero-in on whatever is the problem.
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Sun May 26, 2019 11:38 pm

Webdongle wrote:
Sun May 26, 2019 9:48 am
Have you tried setting the plugin to a different page?
Assume you mean the setting Privacy Article (in the System - Privacy Consent plugin settings), yes?
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 11:49 pm

Hi Webdongle

Happy Holiday Testing!! :)
Webdongle wrote:
Sun May 26, 2019 9:48 am
Have you tried setting the plugin to a different page?
Not sure how I would do that. The System Privacy Consent Plugin just automatically seems to put it in with registration.

You should be able to register now. I think I have that fixed. But the only way I could get recaptcha to not give an error message that It wasn't sure I was a robot was to set Users:Options - Captcha to None Selected. It seems to work for registration after that.

So then I tried again to go into login with an existing user that had yet to agree to Privacy Consent that I had been trying previously but it still didn't work.. still redirect to index.php with error message.

The requested page can't be found.
An error has occurred while processing your request.
You may not be able to visit this page because of:
an out-of-date bookmark/favourite
a mistyped address
a search engine that has an out-of-date listing for this site
you have no access to this page

If difficulties persist, please contact the System Administrator of this site and report the error below.
0 Using $this when not in object context
/home/gsmlyojc/public_html/libraries/src/Application/CMSApplication.php:370

So it looks like if you are registering for the first time, it works. But if you were previously registered it doesn't. Worst-case scenario I guess I could delete and then create all new user accounts? There are not that many as this site is basically still in production phase. I could try that and see if that works?

Warmly
Nadja


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