System - Privacy Consent Plugin Problem Topic is solved

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kjersos
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Sun May 26, 2019 11:55 pm

sozzled wrote:
Sun May 26, 2019 11:23 pm
kjersos wrote:
Sun May 26, 2019 11:04 pm
Yes, you are right I did unintentionally set the Language Filter Plugin. Thank you for catching that.
So, what have you done about it? It would really helpful if we could have some confirmation about what's happening, please.

Returning to the FPA report—the last one that was posted here that showed errors with "pagescrollbuttons" module—we're working through issues [very slowly] one by one but we're not getting updated information about what other yet-to-be-discovered problems that the FPA report may show.

So, now that we have probably eliminated the "pagescrollbuttons" module from the software soup, let's see what the FPA report discovers now, hmm? :pop

Put another way, until the FPA report shows a clean bill of health—the last one we saw didn't show that—there are lingering doubts about what to do next. We haven't exhausted all the possibilities, yet.
Yes I disabled the language filter plugin sorry if that wasn't clear.

Yes I can do another FPA report, although might have found a workaround. We can now register while accepting the privacy policy option. What we still can't seem to do, is accept the privacy policy when trying to login with an existing user that has yet to accept the privacy policy. But I could work around that simply by creating all new users. The site is not yet active so there are not that many. What do you think?

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Sun May 26, 2019 11:59 pm

kjersos wrote:
Sun May 26, 2019 11:49 pm
But the only way I could get recaptcha to not give an error message that It wasn't sure I was a robot was to set Users:Options - Captcha to None Selected. It seems to work for registration after that.
Why are we now discussing a "reCAPTCHA" problem? I thought the problem was with the System - Privacy Consent plugin?

I'm just wondering (about the curious "redirect" error) if something I encountered wa-a-a-a-ay back when J! 3.9.0 was released may have some bearing on the issue. Have a look at this, please: viewtopic.php?f=706&t=966887&p=3549530#p3549530 (It was a very entertaining discussion! :D )
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 1:11 am

Hi Sozzled

Interesting read! I swear it takes a lot of patience or maybe it is just stubbornness to go through all of that! At least for me I think it is more stubbornness then patience, although it is kind of like solving a puzzle or a mystery too.

Hmm.. does sound somehow familiar though doesn't it? And interestingly I have a logout menu item. Tried the fix that worked for you before changing from legacy to modern but that didn't seem to work.

But that started me thinking, probably because of the process of elimination that we have been going through. The original reason I listed this as a problem with System Privacy Consent Plugin as the problem appeared when I enabled it. Existing users couldn't login until they gave their consent and they couldn't give their consent because when you tried to save the page we ended up at the dead page.

But then I got thinking after I figured out this wasn't a problem it appears with a new user although I might go back and try to duplicate those results just to make sure. This was trying to save your User Profile Information Page. So I logged in without the plugin so I could get in and see if I could save that page through the menu if I changed the password or something like that. And it turns out no I can't. So the problem is probably that for whatever reason we can't save that page. Or at least part of the problem.

As to the recaptcha, that just come up when webdongle had a problem registering revealing another problem that I fixed already.

Would you like me to do that FPA report?

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 1:13 am

And if this is no longer a problem with the plugin, but with saving the user profile page should we be starting a new thread?

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 1:55 am

So, as far as the implied question goes: what is the current value of the setting

Users » Manage » Options » Integration » URL Routing ???

Have you completely disabled all caching, uninstalled all aggregation software (like JCH Optimize), turned off any "optimisation" features with the content/page builder software that you've been using, forced a refresh of your browser cache, etc.?
https://www.kuneze.com/blog
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 5:36 am

reCAPTCHA: separate problem.

The more we look at this website, the more issues we seem to uncover.
Webdongle wrote:
Sun May 26, 2019 9:48 am
Have tried registering but it says
ERROR for site owner:
Invalid domain for site key
This usually means that the site key(s) have not been configured for the reCAPTCHA plugin.

@kjersos: did you read the documentation about how to configure the Google reCAPTCHA keys? See https://docs.joomla.org/J3.x:Google_ReCaptcha

I don't know how you "fixed" the reCAPTCHA issue; maybe you just disabled the reCAPTCHA plugin? Please confirm that you have obtained valid reCAPTCHA "site" and "secret" keys.
https://www.kuneze.com/blog
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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Mon May 27, 2019 8:29 am

kjersos wrote:
Sun May 26, 2019 11:49 pm
...
Not sure how I would do that. The System Privacy Consent Plugin just automatically seems to put it in with registration....
https://docs.joomla.org/J3.x:Privacy#Plugins
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 4:36 pm

Hi Sozzled
sozzled wrote:
Mon May 27, 2019 5:36 am
reCAPTCHA:
Webdongle wrote:
Sun May 26, 2019 9:48 am
Have tried registering but it says
ERROR for site owner:
Invalid domain for site key
This usually means that the site key(s) have not been configured for the reCAPTCHA plugin.

I don't know how you "fixed" the reCAPTCHA issue; maybe you just disabled the reCAPTCHA plugin? Please confirm that you have obtained valid reCAPTCHA "site" and "secret" keys.
Hi Sozzled Yes as already mentioned I was able to fix this. But the only way I could get recaptcha to not give an error message that It wasn't sure I was a robot was to set Users:Options - Captcha to None Selected. It seems to work for registration after that. I have tested it and if you don't click it, it won't let you register. If you do the registration goes through.

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 4:50 pm

Webdongle wrote:
Mon May 27, 2019 8:29 am
kjersos wrote:
Sun May 26, 2019 11:49 pm
...
Not sure how I would do that. The System Privacy Consent Plugin just automatically seems to put it in with registration....
https://docs.joomla.org/J3.x:Privacy#Plugins
Hi Webdongle,

According to the page that you sent me, it states that "Once the plugin has been enabled then any new user registering on your site will be required to consent to the Privacy conditions. The date and IP address of the user will be recorded. All existing users will be redirected to their User Profile so that they can consent. "

That plugin as stated is shown on the User Profile Page automatically. Which is what I understood. It is automatically set to appear on the User Profile Page as stated on the link that you sent me to.

I don't see anywhere on that page where it says I can set it to a different page unless I missed something or I don't' understand what you are trying to get at when you said: "Have you tried setting the plugin to a different page?" My apologies.

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 6:09 pm

sozzled wrote:
Mon May 27, 2019 1:55 am
So, as far as the implied question goes: what is the current value of the setting

Users » Manage » Options » Integration » URL Routing ???

Have you completely disabled all caching, uninstalled all aggregation software (like JCH Optimize), turned off any "optimisation" features with the content/page builder software that you've been using, forced a refresh of your browser cache, etc.?
Hi Sozzled,

Currently in Legacy, I did try Modern. I can reset to Modern if you would like, just let me know.

And as far as I know have done all of the above. I have also deleted the random module which was also throwing errors.

You should be able to duplicate the issue by registering, then logging back in and try to save a new password in your user profile listed in the menu under Your Kjrsos>Your profile information. You should end up at the same page that I end up when I try to save accepting the Privacy Policy in the User Profile. The difference seems to be that while you end up at this dead page the passwords are saved so you can logout and then login with the new password, but accepting the Privacy Policy setting doesn't seem to be saved and therefore you can't ever get past the request for you to approve the Privacy Policy.

Still getting the following warnings

The PHP temporary folder is not set.
Maximum PHP file upload size is too small: This is set in php.ini in both upload_max_filesize and post_max_size settings of your PHP settings (located in php.ini and/or .htaccess file).
The maximum file size for uploads is set to less than 8MB which may impact on uploading large packages.

Will send you an updated FPA Report

Interesting did notice in the FPA report under table structure that the following tables were still in the database even though this was deleted. jos_sppagebuilder under table structure

Warmly
Nadja

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 6:11 pm

Forum Post Assistant (v1.4.8 (koine)) : 27th May 2019 wrote:
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3rd Party:: BreezingForms - AddOns - ConstantCo (1.0) ? | Search - CComment (6.0.7) 0 | Search - MyJspace (2.6.2) 1 | Search - J2Store (1.0) 0 | Search - K2 (2.9.0) 1 | User - K2 (2.9.0) 1 | plg_system_directalias (2.0.0) 1 | sysbreezingforms (1.0.0) 1 | plg_system_tweetme (1.3.0) 1 | System - Campaign Rabbit (1.0.31) 0 | plg_system_sourcerer (7.5.0) 1 | plg_system_articlesanywhere (9.3.1) 1 | plg_system_conditionalcontent (2.6.0) 1 | plg_system_nrframework (3.0.10) 1 | PLG_SYSTEM_BACKUPONUPDATE (6.4.2.1) 1 | plg_system_betterpreview (6.2.2) 1 | System - Animate It! (2.1.7) 1 | PLG_SYSTEM_ADMINTOOLS (5.3.1) 1 | plg_system_regularlabs (19.5.762) 1 | System - J2Page Cache (1.0) 0 | PLG_SYSTEM_AKEEBAUPDATECHECK (6.4.2.1) 1 | System - J2Store (2.0) 0 | plg_system_quickindex (2.3.0) 1 | PLG_SYSTEM_AKEEBAACTIONLOG (6.4.2.1) 1 | plg_system_snippets (6.5.4) 1 | System - K2 (2.9.0) 1 | PLG_ACTIONLOG_ADMINTOOLS (1.0) 0 | plg_actionlog_snippets (6.5.4) 1 | plg_quickicon_myjspace (2.6.3) 1 | plg_quickicon_akeebabackup (6.4.2.1) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.9) 1 | Minitek Updates Authentication (3.0.1) 1 | Finder - J2Store (1.0) 0 | plg_finder_k2 (2.9.0) 1 | Button - MyJspace Image (2.6.0) 1 | plg_editors-xtd_sourcerer (7.5.0) 1 | plg_editors-xtd_articlesanywhere (9.3.1) 1 | plg_editors-xtd_conditionalcontent (2.6.0) 1 | plg_editors-xtd_betterpreview (6.2.2) 1 | Button - MyJspace Tags (2.6.0) 1 | Editor Xtended - Animate It! (2.1.7) 1 | Button - Page Break - MyJspace (2.6.0) 1 | Button - MyJspace Upload (2.6.0) 1 | plg_editors-xtd_snippets (6.5.4) 0 | Simple Audio Player - Shortcode (1.5) 1 | BreezingForms (1.8) 1 | Content - CComment (6.0.7) 1 | PLG_CONTENT_JSSOCIALSLIGHT (1.0.6) 0 | Content - Open Source Design Conten (3.1.0) ? | Content - Fast Social Share (3.3) 1 | Content - Animate It! (2.1.7) 1 | Content - J2Store (1.0) 0 | Content - Pagebreak - MyJspace (2.6.3) 1 | Currency Exchange Rates - Google Fi (1.0.1) ? | Cash on Delivery (1.0) 0 | Diagnostics Tool (1.0) 0 | Retainful - Next order coupon (1.0.1) 0 | SagePay Direct (2.4) 0 | Standard Shipping methods (1.0) 0 | Campaign Rabbit (1.0.33) 0 | Bank transfer (1.0) 0 | Money Order (1.0) 0 | Report Itemised (1.0) 0 | Localization Data for J2Store (1.0) 0 | Paymill (1.3) 0 | Free Shipping (1.1) 0 | K2 Plugin - CComment (6.0.7) 0 |
Templates Discovered :: wrote:Templates :: SITE :: protostar (1.0) 1 | protostar3columns (1.0) 1 | protofullpage (1.0) 1 | beez3 (3.1.0) 1 | protostarclasses (1.0) 1 | protostarkjersosmagazine (1.0) 1 | protodesignpages (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 7:29 pm

kjersos wrote:
Mon May 27, 2019 4:36 pm
I was able to fix this... but the only way I could get recaptcha to not give an error message that It wasn't sure I was a robot was to set Users:Options - Captcha to None Selected.
This is puzzling to me.

If the CAPTCHA - reCAPTCHA plugin is published and enabled (as shown in the screenshot at url=https://docs.joomla.org/J3.x:Google_ReC ... cha_Plugin) then the setting for Users:Options » User Options » Captcha should be able to use the value "CAPTCHA - reCAPTCHA" (unless there's something broken in the site template). In your case, you have set the value of this setting to "None" and yet, when I looked at your user registration form, there is a CAPTCHA at present and it seems to function properly. That's a surprise to me! :eek:

In my own testing using the default, unmodified Protostar template, I have the CAPTCHA - reCAPTCHA plugin enabled and configured with valid keys and I have the setting Users:Options » User Options » Captcha = "CAPTCHA - reCAPTCHA". That's how I understand it should work.
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 7:45 pm

kjersos wrote:
Mon May 27, 2019 6:09 pm
Users » Manage » Options » Integration » URL Routing = Legacy
Please change to "Modern", clear all caches and try again. Please leave the setting at "Modern" (regardless of whether it fixes the original problem).

kjersos wrote:
Mon May 27, 2019 6:09 pm
I have also deleted the random module which was also throwing errors.
Good!

You have not modified the PHP settings for upload_max_filesize and post_max_size. Please discuss this with your webhosting provider and change to the suggested values I mentioned in an earlier post in this discussion. This is actually a very important change that needs to be made to insure your website is maintainable in future.

You should also be able to ask your webhosting provider to guide you through the process for setting the location of the PHP temporary folder.

If your website is not using the jos_ tables, you can DROP them. Exercise caution. The configuration.php will show the database prefix that's in use by your website.

The FPA report now shows a new error: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/gsmlyojc/public_html/components/com_k2/templates/default/user.php on line 260

You should contact the developers of K2 to obtain software that is compatible with PHP 7.3. The "countable" error is common for websites that use software that is incompatible with PHP 7.3. It's not difficult to resolve but requires some proficiency in writing PHP code. I don't use K2 myself and I don't have any expert knowledge of this product, sorry.
Last edited by sozzled on Mon May 27, 2019 8:10 pm, edited 1 time in total.
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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Mon May 27, 2019 7:58 pm

You need to get recapcha keys for the version of recapcha that you use. If you don't use it then you don't need keys.

If you read a little further down https://docs.joomla.org/J3.x:Privacy#Plugins
Privacy Article

If you wish to have a longer Privacy Policy you can create/edit the article here which will be displayed in a modal window.
see
privacy plugin 01.JPG
Also check the permissions for Menu items relating to users, login etc.
You do not have the required permissions to view the files attached to this post.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 8:12 pm

@Webdongle:
sozzled wrote:
Mon May 27, 2019 7:29 pm
In your case, you have set the value of this setting to "None" and yet, when I looked at your user registration form, there is a CAPTCHA at present and it seems to function properly. That's a surprise to me! :eek:
It looks like there are valid keys already set for this domain. :)
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 10:06 pm

sozzled wrote:
Mon May 27, 2019 7:29 pm
In your case, you have set the value of this setting to "None" and yet, when I looked at your user registration form, there is a CAPTCHA at present and it seems to function properly. That's a surprise to me! :eek:
It was a surprise to me too. I wouldn't have thought to do it except I found someone else online that had the same problem and that was their solution. No idea why it is working, but as long as it is working I am not going to fuss with it. lol

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Mon May 27, 2019 10:15 pm

It's working!!!!!!!!!!!!! I feel like I should be doing cartwheels.

"Manage » Options » Integration » URL Routing = Legacy[/quote]Please change to "Modern", clear all caches and try again. Please leave the setting at "Modern" (regardless of whether it fixes the original problem)."

Currently set to Modern

Php issues resolved.

Sozzled"The FPA report now shows a new error: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/gsmlyojc/public_html/components/com_k2/templates/default/user.php on line 260"

Solution found here:
https://www.joomlaworks.net/forum/searc ... ldforums=1

It seems I was not the only one with this problem. Their answer was to:
Install K2 v2.9.1 (dev) on top of 2.9.0 from: github.com/getk2/k2/archive/master.zip

I owe you guys big time. I want to say if you ever need anything let me know, but I don't think I am at a level where I can help you!

Thank you, thank you, thank you

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Mon May 27, 2019 10:49 pm

Excellent news.

Now, before we are side-tracked by other, unrelated issues, if there are further problems relating to this website then they should be separated from this discussion and placed in a separate topic (or topics).

In connection with the CAPTCHA matters, the so-called fix doesn't work for me. I tested the so-called fix on a test site. First of all, I had the value for the setting,

Users:Options » User Options » Captcha = "CAPTCHA - reCAPTCHA"

The screenshot below shows how the registration form appears with this setting.
captchaOn.png
I changed the setting as follows:

Users:Options » User Options » Captcha = "- None selected -".

The screenshot below shows how the registration form appears as a consequence of changing the setting.
captchaOff.png
Notice the absence of the CAPTCHA. This is why the so-called "fix" by @kjersos doesn't make sense to me.
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 2:55 pm

Well I guess I spoke too soon. Either that or I just like talking to you guys.

Part of it is fixed, we no longer go to a dead end page when we click save to accept the privacy policy, instead we end up in an endless loop. At the same page asking to accept the privacy policy.

Sequence of events.

Click accept, it says it has saved the changes, then you try to click on one of the menu items to go to another page and you go back to the profile page and it asks you to accept the privacy policy again.

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 3:16 pm

re captcha

As you can see it is set to none and the recaptcha is still showing up in the registration form. It may not show up elsewhere haven't tested that yet but it does show up here. I don't see it when someone has already registered and you go to the user profile page, but I have no idea if I would expect it to be there.

Image

Image

Found this here:
https://www.joomlaworks.net/forum/k2-en ... ot-working

Saying they thought it was a problem with a conflict with K2. I don't know if it is or not, didn't change anything I don't think in K2. The problem seemed to be resolved as soon as I changed it to none.

I do use the recaptcha on my Contact Form which I have set up with Breezing Forms so now wondering if there could be a conflict there. Am going to do some testing and will let you know what I figure out.

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 3:18 pm

Webdongle wrote:
Mon May 27, 2019 7:58 pm

If you wish to have a longer Privacy Policy you can create/edit the article here which will be displayed in a modal window.
seeprivacy plugin 01.JPG

[/quote]

Hi,

I do have a longer version which I can see when I try to register. Are you not seeing it?

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Re: System - Privacy Consent Plugin Problem

Post by Webdongle » Tue May 28, 2019 5:46 pm

That post was my answer to your question when I said to change it.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 7:26 pm

Hi Webdongle

Sorry I think we might have been talking at cross purposes. You had said: "Have you tried setting the plugin to a different page?" I thought you meant I could set the Privacy Plugin to another page. Sorry for the mix-up!

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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 7:39 pm

Did some more checking around on the issue with the recaptcha and while it will not let anyone through until they click on it, when I checked at google, those clicks register as a fail.

Image

Although I am not sure of the import of that.

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Tue May 28, 2019 7:54 pm

@kjersos: @Webdongle asked two questions (or made two suggestions) that he would like you to confirm.

The first issue relates to the screen (see https://docs.joomla.org/J3.x:Privacy#Pl ... guration_3) at the setting for Privacy Article. His question to you was simple: have you tried to change the value of this setting to a different article?

I have no view on how this setting may be involved but @Webdongle thinks it's relevant.

The second issue relates to the the permissions for the frontend menu items (e.g. user menu items, login, logout, etc.).

I, also, have been awaiting your confirmation of these settings.

I'm mystified as to how this website (that claims to be using Protostar—nothing like any Protostar template that I've ever encountered) could be behaving in ways you've described. Furthermore, until you address the matters we've identified here (and also w.r.t. the PHP settings (Max. Upload Size and Max. POST Size) and for as long as the FPA report does not show a clean bill of health—and it still doesn't—then we're guessing. I have no experience with K2; I don't use it (I've never used it). K2 is purely optional and any complications/issues/problems arising from it are matters that should be handled between K2's customers and the K2 project team.
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Tue May 28, 2019 8:10 pm

Update on System - Privacy Consent Plugin Problem

The good news now people can fill out registration, accept privacy option, and click on REGISTER and that seems to be working fine.

If someone has previously registered or been added into the backend through admin as a user, the Profile Information Page they go to, to save that page has a SAVE, not a REGISTER button and that no longer goes to index.php error page as it was doing before, it instead refreshes with a message at the top that says Profile Saved..

Then when you click on any menu item to go to another page the Profile Information Page just refreshes once again with the following message. "Notice Please confirm that you consent to this web site storing your information by agreeing to the privacy policy." So you end up in a loop that you can't get out of. You click your consent - you save the page - it says it is saved - you try to go to another page - and it tells you, you haven't yet consented.

Not sure what I should be looking for in the Joomla DeBug Console. I am seeing a lot of duplicate database queries and messages that NO INDEX COULD BE USED, no idea if any of this is relevant or what I should be looking for.

Also deleted breezing forms as that was throwing an error as well.

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Tue May 28, 2019 8:48 pm

sozzled wrote:
Mon May 27, 2019 7:45 pm
If your website is not using the jos_ tables, you can DROP them. Exercise caution. The configuration.php will show the database prefix that's in use by your website.
Please do not DROP any of these tables! According to the debug information, your website is using tables with the prefix jos_.

I wanted to be very clear about this.

The fact that the website is using tables with the prefix jos_ is evidence of the website beginning its life in the days of J! 1.5. (A little bit of background history never hurt anyone.) I don't know how—by what method, I mean—the website was migrated to J! 3.x (or when that happened) but we're now beginning to see why there are a few mysteries. It's highly probable that, in the course of the migration and subsequently, there were vestigial remnants of old, outdated components that (individually or collectively) have done damage. At this late stage we're kind of picking up the pieces, working our way through a maze. Sometimes we appear to find light only to have that light snuffed out within moments: a complicated situation further compounded by unresolved webhosting matters.

To be somewhat blunt (but, I hope, not to be offensive in saying): the website is old and it hasn't been properly, regularly maintained. That's not an accusation; it's just a realisation.

We're doing our best. We appreciate the commitment and engagement of the person who's confronted with these problems but, as I've mentioned before, using the good offices of an internet-based discussion forum is sometimes not the most efficient (or effective) path. I'm not sure where to proceed from here: we're struggling, guessing. :)
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Wed May 29, 2019 1:59 am

Hi Sozzled,

Actually, the website is only a little over a year and a half old. I made sure to start fresh. Didn't want to carry any legacy issues over. It may be I gave it the jos as a format because that is what I was used to from years past.

Website created on 10-27-2017. That was the date on the first article. Nothing has been migrated over.

Everything was cleanly installed from that time frame onwards till today.

I think I still have a duplicate of the site from about three months ago. All these errors cropped up when I tried to set up accepting the privacy policy. What I might do tomorrow is try to see if I can duplicate the problem there or not and see if the errors pop up again when I do.

I do appreciate the help, and have a learned a few things along the way that I didn't know before! :)

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Re: System - Privacy Consent Plugin Problem

Post by sozzled » Wed May 29, 2019 2:21 am

I'll make a small deal with you, Nadja. Depending on your interest in attempting to work through these problems and your proficiency with spoken English, I'm prepared to offer you an hour or two of my time (at no charge) to discuss these issues with you via videoconference/Skype. If that seems like it might be worthwhile to you, you may contact me via PM and we'll see what we can arrange. How's that sound to you? Cheers.
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Re: System - Privacy Consent Plugin Problem

Post by kjersos » Fri May 31, 2019 3:16 am

Hi Webdongle and anyone who has been following this thread. Well, Sozzled was incredible and with a lot of work and patience finally narrowed down what the issue was. It turns out that K2 did an overwrite of the Joomla User Profile Page and for whatever reason at this time when you try to save the K2 User page, it has no effect on the Privacy Policy entry. No recognition that it has been accepted. I have informed the K2 community so hopefully, they will find a solution to this problem for other users who might run into the same problem.

The temporary workaround was to disable their User Profile Page and to return to using the original Joomla User Profile Page. To do, go into Global Configuration > K2> Advanced Tab Set Enable K2 user profile to No and Save.

Sounds so easy now that we know the answer!! lol

This is what makes Joomla great is the wonderful support and the community that works so hard especially behind the scenes.

Warmly
Nadja


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