Cannot log into backend anymore

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emmanuel71
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Sun Jan 27, 2013 10:31 am

Cannot log into backend anymore

Post by emmanuel71 » Tue Dec 03, 2019 3:47 pm

Trying to login to the backend of our site (i think v3.7), we get following error:

Fatal error: Call to a member function format() on a non-object in C:\inetpub\wwwroot\joomla344\plugins\quickicon\phpversioncheck\phpversioncheck.php on line 174

Anyone an idea how to solve this please?

grtz,
Emmanuel

 
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Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26999
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: Cannot log into backend anymore

Post by Per Yngve Berg » Tue Dec 03, 2019 7:38 pm

The current version of Joomla is 3.9.13. Is the php version on the server updated? That old version may not be compatible with the current versions of php.

Please post the FPA report. See pink frame above.

emmanuel71
Joomla! Fledgling
Joomla! Fledgling
Posts: 4
Joined: Sun Jan 27, 2013 10:31 am

Re: Cannot log into backend anymore

Post by emmanuel71 » Wed Dec 04, 2019 6:43 am

Hi Per,

Thx for the reply. Nothing's changed to the server I think. It is our internal company intranet webserver which I administer myself. The person who normally updates the site has been out for a few weeks now. We just discovered the error and do not know when the issue started.

Here's the FPA, hope it sheds some light upon the issue, thx in advance:
Forum Post Assistant (v1.4.9 (lambrusco)) : 4th December 2019 wrote:
Last PHP Error(s) Reported :: wrote:[03-Dec-2019 16:29:14 Europe/Brussels] PHP Fatal error: Call to a member function format() on a non-object in C:\inetpub\wwwroot\joomla344\plugins\quickicon\phpversioncheck\phpversioncheck.php on line 174
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.7.5-Stable (Amani) 14-August-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.7
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: true | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: true | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 480 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: simple | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.7.5: Yes | Database Supports J! 3.7.5: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Windows NT | OS Version: 6.2 | Technology: i586 | Web Server: Microsoft-IIS/8.0 | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: No | Free Disk Space : 32.18 GiB |

PHP Configuration :: Version: 5.5.38 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22527 | Log Errors To: C:\Windows\temp\PHP55_errors.log | Last Known Error: 03rd December 2019 16:29:14. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 128M

Database Configuration :: Version: 5.5.5-10.0.20-MariaDB (Client:mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $) | Host: --protected-- (--protected--) | default Collation: utf8_general_ci (default Character Set: utf8) | Database Size: 62.57 MiB | #of Tables: 224
Detailed Environment :: wrote:PHP Extensions :: Core (5.5.38) | bcmath () | calendar () | ctype () | date (5.5.38) | ereg () | filter (0.11.0) | ftp () | hash (1.0) | iconv () | json (1.2.1) | mcrypt () | SPL (0.2) | odbc (1.0) | pcre () | Reflection ($Id: dc76d2fe0f3e9c327c1d4ca617d94e26c7fae98d $) | session () | standard (5.5.38) | mysqlnd (mysqlnd 5.0.11-dev - 20120503 - $Id: 15d5c781cfcad91193dceae1d2cdd127674ddb3e $) | tokenizer (0.1) | zip (1.11.0) | zlib (2.0) | libxml () | dom (20031129) | PDO (1.0.4dev) | openssl () | SimpleXML (0.1) | wddx () | xml () | xmlreader (0.1) | xmlwriter (0.1) | cgi-fcgi () | mysql (1.0) | mysqli (0.1) | mbstring () | gd () | gettext () | curl () | exif (1.4 $Id: 74b652b3ebe78882b8006d49c17cac029fe8a5d0 $) | xmlrpc (0.51) | Phar (2.0.2) | soap () | pdo_mysql (1.0.2) | pdo_sqlite (1.0.1) | imap () | tidy (2.0) | pdo_sqlsrv (3.2.0.0) | sqlsrv (3.2.0.0) | mhash () | Zend Engine (2.5.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (777) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) | administrator/logs/ (---) |

Elevated Permissions (First 10) :: administrator/ (777) | administrator/cache/ (777) | administrator/cache/_system/ (777) | administrator/cache/com_languages/ (777) | administrator/cache/com_menus/ (777) | administrator/cache/com_modules/ (777) | administrator/cache/com_plugins/ (777) | administrator/cache/fof/ (777) | administrator/cache/regularlabs/ (777) | administrator/components/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 63977 | Threads: 4 | Questions: 1446058 | Slow queries: 36 | Opens: 2042 | Flush tables: 15 | Open tables: 344 | Queries per second avg: 22.602 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.33) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.33) ? | WF_AGGREGATOR_VINE_TITLE (2.6.33) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.33) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.33) ? | WF_LINKS_JOOMLALINKS_TITLE (2.6.33) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.33) ? | WF_POPUPS_WINDOW_TITLE (2.6.33) ? | WF_LINK_SEARCH_TITLE (2.6.33) ? | WF_ANCHOR_TITLE (2.6.33) ? | WF_ARTICLE_TITLE (2.6.33) ? | WF_AUTOSAVE_TITLE (2.6.33) ? | WF_BROWSER_TITLE (2.6.33) ? | WF_CHARMAP_TITLE (2.6.33) ? | WF_CLEANUP_TITLE (2.6.33) ? | WF_CLIPBOARD_TITLE (2.6.33) ? | WF_CONTEXTMENU_TITLE (2.6.33) ? | WF_DIRECTIONALITY_TITLE (2.6.33) ? | WF_EMOTIONS_TITLE (2.6.33) ? | WF_FONTCOLOR_TITLE (2.6.33) ? | WF_FONTSELECT_TITLE (2.6.33) ? | WF_FONTSIZESELECT_TITLE (2.6.33) ? | WF_FORMATSELECT_TITLE (2.6.33) ? | WF_FULLSCREEN_TITLE (2.6.33) ? | WF_HR_TITLE (2.6.33) ? | WF_IMGMANAGER_TITLE (2.6.33) ? | WF_INLINEPOPUPS_TITLE (2.6.33) ? | WF_KITCHENSINK_TITLE (2.6.33) ? | WF_LAYER_TITLE (2.6.33) ? | WF_LINK_TITLE (2.6.33) ? | WF_LISTS_TITLE (2.6.33) ? | WF_MEDIA_TITLE (2.6.33) ? | WF_NONBREAKING_TITLE (2.6.33) ? | WF_PREVIEW_TITLE (2.6.33) ? | WF_PRINT_TITLE (2.6.33) ? | WF_SEARCHREPLACE_TITLE (2.6.33) ? | WF_SOURCE_TITLE (2.6.33) ? | WF_SPELLCHECKER_TITLE (2.6.33) ? | WF_STYLE_TITLE (2.6.33) ? | WF_STYLESELECT_TITLE (2.6.33) ? | WF_TABLE_TITLE (2.6.33) ? | WF_TEXTCASE_TITLE (2.6.33) ? | WF_VISUALBLOCKS_TITLE (2.6.33) ? | WF_VISUALCHARS_TITLE (2.6.33) ? | WF_XHTMLXTRAS_TITLE (2.6.33) ? |

Components :: ADMIN ::
Core :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) ? | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_weblinks (3.6.0) 1 |
3rd Party:: com_advancedmodules (7.1.6) 1 | Akeeba (5.5.1) 1 | ChronoForms6 (6.0.20) 1 | COM_JCE (2.6.33) 1 | JEvents (3.1.5) ? |

Modules :: SITE ::
Core :: mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_weblinks (3.6.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party:: ChronoForms6 (v6) 1 | FavSlider Responsive Slideshow (1.7) 1 | JEvents Calendar (3.1.5) 1 | JEvents Filter (3.1.5) 1 | JEvents Latest Events (3.1.5) 1 | JEvents Legend (3.1.5) 1 | JEvents View Switcher (3.1.5) 1 | K2 BNR Content (2.2.1) 1 | Simple Fade Slider (1.3) 1 | mod_template_selector (1.8.0) 1 |

Modules :: ADMIN ::
Core :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 0 |
3rd Party::

Libraries ::
Core ::
3rd Party:: CEGCore2 (2.0.9) 1 | FOF30 (3.1.2) 1 | Regular Labs Library (17.7.17782) 1 |

Plugins ::
Core :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) ? | plg_content_finder (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 0 | plg_editors-xtd_fields (3.7.0) ? | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_weblinks (3.6.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 |
3rd Party:: Helix3 - Ajax (2.5.5) 1 | Chronoforms6 (V6.0) 1 | plg_content_jce (2.6.33) 1 | Simple Image Gallery (by JoomlaWork (3.6.0) ? | Simple Image Gallery (by JoomlaWork (3.6.0) ? | plg_editors_codemirror (5.25.2) 1 | plg_editors_jce (2.6.33) 1 | plg_editors_tinymce (4.5.7) 1 | plg_editors-xtd_articlesanywhere (6.3.0) 1 | plg_editors-xtd_sourcerer (7.1.8) 1 | plg_extension_jce (2.6.33) 1 | plg_fields_mediajce (2.6.33) 1 | plg_finder_jevents (3.1.5) 0 | plg_installer_jce (2.6.33) 1 | plg_quickicon_akeebabackup (1.0) 0 | plg_quickicon_jce (2.6.33) 1 | Search - JEvents (3.1.5) 1 | plg_system_advancedmodules (7.1.6) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_TITLE (1.1) 0 | plg_system_articlesanywhere (6.3.0) 1 | System - Autologin (2.5.2) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITLE (3.7) 1 | ChronoengineGcore2 (1.0) 1 | System - Helix3 Framework (2.5.5) 1 | plg_system_jce (2.6.33) 1 | plg_system_regularlabs (17.7.17782) 1 | plg_system_sl_scrolltotop (2.0.0) 1 | plg_system_sourcerer (7.1.8) 1 | plg_system_templateselector (1.8.0) 0 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | jlead_insight_free (1.0) 1 | protostar (1.0) 1 | PZgl1000v3 (1.0) 1 | PZgl1000v7 (1.0) 1 | PZgl1100v3 (1.0) 1 | PZgl1100v3a (1.0) 1 | PZgl1100v3aOOV (1.0) 1 | PZgl1100v3aPolz (1.0) 1 | PZgl1100v3b (1.0) 1 | PZgl1100v3c (1.0) 1 | PZgl1100v3d (1.0) 1 | template_custome (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Thu Dec 05, 2019 11:23 am, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability

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AMurray
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Location: Australia

Re: Cannot log into backend anymore

Post by AMurray » Thu Dec 05, 2019 9:25 am

A run down of the stuff I've found from your FPA that need priority attention:

Do you really need all those templates? Which one are you actually using? Remove the ones you don't need.

Templates :: SITE :: beez3 (3.1.0) 1 | jlead_insight_free (1.0) 1 | protostar (1.0) 1 | PZgl1000v3 (1.0) 1 | PZgl1000v7 (1.0) 1 | PZgl1100v3 (1.0) 1 | PZgl1100v3a (1.0) 1 | PZgl1100v3aOOV (1.0) 1 | PZgl1100v3aPolz (1.0) 1 | PZgl1100v3b (1.0) 1 | PZgl1100v3c (1.0) 1 | PZgl1100v3d (1.0) 1 | template_custome (1.0) 1 |

Your PHP version needs updating too. PHP 5.5 is long dead and EOL. When Joomla 4 is released it won't run on anything below PHP 7. I'd be preparing now, for such eventualities, even if Joomla 4's release is not officially known (best I've seen is around the beginning of 2020, but that's an estimate). Many extensions in their own right have a minimum requirement for PHP. It's recommended you use at least PHP 7.2/7.3.

Your joomla version is more that two years old. Update your system to Joomla 3.9.13, regardless of being an intranet or not, eventually it will stop working if you continue using out of date software.

Then fix:
System TMP Writable: No
The above value should be "YES"
Session Path Writable: No
The above value should be "YES".

Then fix:

Max. Upload Size: 2M | Max. POST Size: 8M
The values are too small e.g. for Joomla updates - the update package is anything from 10M to 12M. Change the values to 20M each.


You also need to keep on top of those out of date extensions.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

 

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