Configuration hangs on save

[postkat]

Hi all,

I hope anyone can help me because this problem is bugging me for several months now and I have not found any solution that solved the problem.

I cannot save any configuration options. When I click Save or Save & Close nothing happens, the system hangs on waiting for www.allemaalkatten.nl

Someone suggested that max_input_vars could be the problem and for someone this solved the problem but not for me. Even setting the max_input_vars to 10000 didn't help.

Changing the PHP version didn't help
Re-installing Joomla didn't help

System information:

PHP Built On Linux premium01.totaalholding.nl 3.10.0-714.10.2.lve1.5.19.9.el7.x86_64 #1 SMP Thu Nov 1 08:01:39 EDT 2018 x86_64
Database Type mysql
Database Version 10.1.41-MariaDB
Database Collation latin1_swedish_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.3.12
Web Server Apache
WebServer to PHP Interface litespeed
Joomla! Version Joomla! 3.9.13 Stable [ Amani ] 5-November-2019 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

The problem is the same when using Firefox.
I'm out of options and hope someone can figure out what the problem is.

Thanks in advance.


Regards,
Dorine

[waarnemer]

In FTP plse check the permissions and ownership of files and folders
folders 755
files 644
configuration.php 444

all should have the appropriate same owner which can be name of group with user or ids of group with id user...

[postkat]

I have tried several permissions on configuration.php but nothing works.
Permission was never a problem and isn't a problem on other websites on the same server

[AMurray]

That may well be the case that the permissions are correct on other sites, but the permissions are site-specific to the files and folders of each site.

Providing the FPA report will help us determine anything else that might be incorrect: https://forumpostassistant.github.io/docs/ (goes further in-depth with the system info than what you have already provided; see red box (top of screen), "Forum Rules")

Also read a bit about CHMOD/CHOWN settings as referred to by @waarnemer: https://en.wikipedia.org/wiki/Chown and https://en.wikipedia.org/wiki/Chmod

[postkat]

I am not a Joomla beginner, I started with Mambo and have built a lot of Joomla websites since the beginning of Joomla, but I have not encountered this problem before.
I can assure you that it is not due to the permissions.
The site worked flawlessly for years, but somewhere something must have gone wrong and I can't figure out what.

But here is the FPA report.
Note: the sourcerer error has nothing to do with the problem, when I disable the sourcerer plugin the problem remains.

[05-Dec-2019 10:46:48 UTC] PHP Notice: Undefined variable: string in /home/allema1q/public_html/tmp/sourcerer_php_f31b40d9cf346d411bca435c67de02c7 on line 16

Joomla! Instance :: Joomla! 3.9.13-Stable (Amani) 5-November-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 60 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: https://www.allemaalkatten.nl | Session lifetime: 30 | Session handler: none | Shared sessions: false | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.13: Yes | Database Supports J! 3.9.13: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-714.10.2.lve1.5.19.9.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 490.47 GiB |

PHP Configuration :: Version: 7.3.12 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 05th December 2019 10:46:48. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 1024M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 4096M

Database Configuration :: Version: 10.1.41-MariaDB (Client:10.1.41-MariaDB) | Host: --protected-- (--protected--) | default Collation: latin1_swedish_ci (default Character Set: latin1) | Database Size: 259.99 MiB | #of Tables:  284

PHP Extensions :: Core (7.3.12) | date (7.3.12) | libxml (7.3.12) | openssl (7.3.12) | pcre (7.3.12) | sqlite3 (7.3.12) | zlib (7.3.12) | bz2 (7.3.12) | calendar (7.3.12) | ctype (7.3.12) | curl (7.3.12) | hash (7.3.12) | filter (7.3.12) | ftp (7.3.12) | gettext (7.3.12) | gmp (7.3.12) | SPL (7.3.12) | iconv (7.3.12) | pcntl (7.3.12) | readline (7.3.12) | Reflection (7.3.12) | session (7.3.12) | standard (7.3.12) | shmop (7.3.12) | SimpleXML (7.3.12) | mbstring (7.3.12) | tokenizer (7.3.12) | xml (7.3.12) | litespeed () | bcmath (7.3.12) | dba (7.3.12) | dom (20031129) | enchant (7.3.12) | fileinfo (7.3.12) | gd (7.3.12) | imap (7.3.12) | intl (7.3.12) | json (1.7.0) | ldap (7.3.12) | exif (7.3.12) | mysqli (7.3.12) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | odbc (7.3.12) | PDO (7.3.12) | pdo_mysql (7.3.12) | PDO_ODBC (7.3.12) | pdo_pgsql (7.3.12) | pdo_sqlite (7.3.12) | pgsql (7.3.12) | Phar (7.3.12) | posix (7.3.12) | pspell (7.3.12) | snmp (7.3.12) | soap (7.3.12) | sockets (7.3.12) | sysvmsg (7.3.12) | sysvsem (7.3.12) | sysvshm (7.3.12) | tidy (7.3.12) | wddx (7.3.12) | xmlreader (7.3.12) | xmlrpc (7.3.12) | xmlwriter (7.3.12) | xsl (7.3.12) | zip (1.15.4) | Zend Engine (3.3.12) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 295906 | Threads: 16 | Questions: 375414905 | Slow queries: 4778 | Opens: 4001175 | Flush tables: 1 | Open tables: 8192 | Queries per second avg: 1268.696 |

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Core ::
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Core :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_content_emailcloak (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | Content - Load Jesubmit (1.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_confirmconsent (3.9.0) 0 | plg_editors-xtd_article (3.0.0) 0 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_pagebreak (3.0.0) 0 | plg_editors-xtd_readmore (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_finder_categories (3.0.0) 0 | plg_finder_contacts (3.0.0) 0 | plg_finder_content (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 0 | plg_finder_tags (3.0.0) 0 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (2.0.1) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_search_categories (3.0.0) 0 | plg_search_contacts (3.0.0) 0 | plg_search_content (3.0.0) 0 | plg_search_newsfeeds (3.0.0) 0 | plg_search_tags (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 |
3rd Party:: AcyMailing Tag : Call To Action (1.1.3) ? | AcyMailing : trigger Joomla Content (3.7.0) ? | AcyMailing Geolocation : Tag and fi (5.10.11) ? | AcyMailing Manage text (1.0.0) 1 | AcyMailing Tag : Website links (3.7.0) 1 | AcyMailing : Inbox actions (5.10.11) 1 | AcyMailing : share on social networ (1.0.0) ? | AcyMailing : Statistics Plugin (3.7.0) 1 | AcyMailing table of contents genera (1.0.0) ? | AcyMailing Tag and filter : Communi (3.7.2) ? | AcyMailing Tag and filter : Communi (3.7.2) ? | AcyMailing Tag : content insertion (3.7.0) 1 | AcyMailing Tag : Insert a Module (5.10.11) 1 | AcyMailing Tag : Subscriber informa (5.10.11) ? | AcyMailing Tag : Manage the Subscri (5.10.11) ? | AcyMailing Tag : Date / Time (5.10.11) 1 | AcyMailing Tag : Joomla User Inform (5.10.11) ? | AcyMailing Template Class Replacer (5.10.11) 1 | AcyMailing : Handle Click tracking (5.10.11) ? | PLG_AJAX_COOKIESPOLICYNOTIFICATIONB (3.8.2) ? | Authentication - Master User (2.1.1) 1 | plg_captcha_nocaptcharecaptcha (1.0.0) 1 | Captcha - CB AntiSpam (4.0.0) 1 | Content - Community Builder Author (2.0.1) 1 | Content - CB Gallery (2.4.0) 0 | ChronoConnectivity5 (V5.0) 1 | plg_content_jce (2.8.1) 1 | plg_content_kunenadiscuss (5.1.1) 1 | Content - JSitemap Pingomatic (4.6.8) 1 | plg_editors-xtd_articlesanywhere (9.5.1PRO) 1 | plg_editors-xtd_betterpreview (6.2.2PRO) 1 | plg_editors-xtd_modals (11.5.6PRO) 1 | plg_editors-xtd_modulesanywhere (7.8.2PRO) 1 | plg_editors-xtd_sliders (7.7.8PRO) 1 | plg_editors-xtd_sourcerer (8.2.0PRO) 1 | plg_editors-xtd_tooltips (7.4.1PRO) 1 | plg_editors-xtd_contenttemplater (8.2.0PRO) 1 | AcyMailing Editor (5.10.11) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.8.1) 1 | plg_editors_tinymce (4.5.11) 0 | plg_extension_jce (2.8.1) 1 | plg_fields_mediajce (2.8.1) 1 | plg_finder_kunena (5.1.15) 1 | PLG_INSTALLER_ADMINTOOLS (6.6.0) 1 | PLG_INSTALLER_AKEEBABACKUP (6.6.1) 1 | PLG_INSTALLER_COOKIESPOLICYNOTIFICA (3.8.2) ? | plg_installer_jce (2.8.1) 1 | plg_installer_sh404sef (4.17.0.3932) 1 | Crawler (6.0.2) 1 | Crawler Extended (6.0.2) 1 | Recache (6.0.2) 1 | plg_kunena_altauserpoints (5.1.15) 0 | plg_kunena_community (5.1.15) 0 | plg_kunena_comprofiler (5.1.15) 1 | PLG_KUNENA_EASYPROFILE (5.1.15) 0 | plg_kunena_easysocial (5.1.15) 0 | plg_kunena_finder (5.1.15) 1 | plg_kunena_gravatar (5.1.15) 0 | plg_kunena_joomla (5.1.15) 1 | plg_kunena_kunena (5.1.15) 1 | plg_kunena_uddeim (5.1.15) 0 | plg_quickicon_akeebabackup (6.6.1) 1 | plg_quickicon_jce (2.8.1) 1 | plg_quickicon_kunena (5.1.15) 1 | sh404sef - Analytics plugin (4.17.0.3932) 0 | sh404sef - Offline code plugin (4.17.0.3932) 1 | sh404sef - Similar urls plugin (4.17.0.3932) 1 | PLG_SH404SEFCORE_SH404SEFSOCIAL (4.17.0.3932) 0 | sh404sef - Default component suppor (4.17.0.3932) ? | System - JBootstrap (1.0.6) 1 | AcyMailing: override Joomla mailing (5.10.11) ? | AcyMailing : Handle Click tracking (5.10.11) ? | System - Admin Forever (0.9.2) 1 | PLG_SYSTEM_ADMINTOOLS (5.4.0) 1 | plg_system_advancedmodules (7.12.3PRO) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (6.6.1) 0 | PLG_SYSTEM_AKGEOIP (1.0.6) 1 | plg_system_articlesanywhere (9.5.1PRO) 1 | PLG_SYSTEM_ATOOLSJUPDATECHECK (1.0) 0 | PLG_SYSTEM_BACKUPONUPDATE (6.6.1) 1 | plg_system_betterpreview (6.2.2PRO) 1 | plg_system_bettertrash (1.3.0PRO) 1 | plg_system_cachecleaner (7.1.0PRO) 1 | plg_system_cdnforjoomla (6.1.3PRO) 1 | Community Builder System plugin (2.4.2+build.2) 1 | plg_system_componentsanywhere (4.5.0PRO) 1 | PLG_SYSTEM_COOKIESPOLICYNOTIFICATIO (3.8.2) ? | Offlajn Dojo Loader (1.0) 1 | plg_system_domainredirect (1.1.2) 1 | plg_system_emailprotector (4.3.2) 1 | System - Improved AJAX Login and Re (2.0) ? | plg_system_jce (2.8.1) 1 | AcyMailing JCE integration (5.10.11) 1 | System - JSitemap utilities (4.6.8) 1 | JotCache (6.0.2) 0 | JotMarker (6.0.2) 0 | JoomlaXi Registration Redirector (2.2) 1 | PLG_KAZAAM (1.0.6) 1 | plg_system_kunena (5.1.15) 1 | plg_system_modals (11.5.6PRO) 1 | plg_system_modulesanywhere (7.8.2PRO) 1 | Offlajn Joomla 3.0 compatibility (1.0) 1 | System - Offlajn Params (1.1.0) 1 | System - Offlajn Params (1.1.0) 1 | plg_system_osmylicensesmanager (1.3.1) 1 | plg_system_ossystem (1.3.0) 1 | PLG_PWEBOPENGRAPH (2.0.5) 1 | AcyMailing : (auto)Subscribe during (5.10.11) ? | plg_system_regularlabs (19.10.11711) 1 | plg_system_rereplacer (8.8.2PRO) 1 | PLG_SYSTEM_SEFTEST (1.7.1) 0 | AcyMailing : Send mail while editin (5.10.11) ? | sh404sef - System plugin (4.17.0.3932) 1 | plg_system_shlib (0.4.0.685) 1 | sh404sef - System mobile template s (4.17.0.3932) ? | plg_system_sliders (7.7.8PRO) 1 | plg_system_sourcerer (8.2.0PRO) 1 | PLG_SYSTEM_SSLREDIRECT (0.11.3) 0 | plg_system_tooltips (7.4.1PRO) 1 | plg_system_urldescrambler (1.0) 0 | PLG_SYSTEM_WEB357FRAMEWORK (1.7.7) 1 | plg_system_contenttemplater (8.2.0PRO) 1 | plg_system_quickindex (2.4.0PRO) 1 | plg_system_djmegamenu (3.6.0) 1 | PLG_SPSTGSRV (5.4.6) 1 | System - Floating Module CK (1.1.13) 1 | plg_system_httpheader (1.0.10) 1 | User - Improved Profile (2.0) 1 | PLG_JOOMAUTOCAT (3.0) 1 | plg_actionlog_advancedmodules (7.12.3PRO) 1 | plg_actionlog_dbreplacer (6.3.4PRO) 1 | plg_actionlog_regularlabsmanager (7.4.3) 1 | plg_actionlog_rereplacer (8.8.2PRO) 1 | plg_actionlog_contenttemplater (8.2.0PRO) 1 | PLG_ACTIONLOG_ADMINTOOLS (1.0) 0 | PLG_ACTIONLOG_AKEEBABACKUP (6.6.1) 0 |

Templates :: SITE :: beez3 (3.1.0) 1 | katten (1.0) 1 | protostar (1.0) 0 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

[Webdongle]

Things to try

1. Change configuration.php to 777 then see if saving the Joomla config fails.
1.1. Check see if configuration.php has reset to 444.

2. Edit the configuration.php file directly and set public $force_ssl = '2'; to public $force_ssl = '0';

3. Set frontend default Template to Protostar

[toivo]

LiveSite in the FPA results comes from the variable $live_site in the file configuration.php and it should be empty. The value was used in the past by some third party extensions.

Write enable the file configuration.php, edit it and change the level of error reporting from 'none' to 'maximum'. Enable the Debug mode, too, then save the file and go to Global Configuration to see if you get error messages when saving the configuration from the back end.

Code: Select all

	public $debug = '1';	
	public $error_reporting = 'maximum';
	public $live_site = '';	

[Webdongle]

Missed 'livesite' had been given a value. That is most likely the problem

[postkat]

Already tried everything you mentioned but public $live_site is not the problem, it is empty on most sites and no problems on any of the sites.
The domain is set in .htaccess

Tried setting error reporting to maximum but gives no errors at all.

Debug information: is empty, only session information

Note: My templated is based on protostar

[waarnemer]

something must have gone wrong

true... so I see from fpa you are running PHP7.3

but also you are running old plugins like KaZaam,
https://extensions.joomla.org/extension/kazaam/

which hasn't been updated since 2015 v1.0.9 (you have 1.0.6)

May an update on PHP from an earlier version not have created trouble?
For more errors you, if you do have access, check you apache error logs...

[toivo]

The attached FPA results show that Error Reporting in PHP has been set to 32767, meaning absolutely everything was to be reported, but in Joomla the level of error reporting 'None' in Global Configuration nullifies the PHP setting.

I have seen some older third party plugins deliberately turn off error reporting and leave it that way, which may allow the plugin to run in later versions of PHP but also interferes with troubleshooting.

If you still have the installation packages of your third party plugins, install the JED Checker from https://extensions.joomla.org/extension/jedchecker/ and check those packages to get a list of lines of code which modify the level of error reporting.

[postkat]

Even with $error_reporting set to maximum the FPA report is the same and no errors appear in the administrator. there are only errors on the website not in the administrator only a kazaam warning when I unpublished an article.

The jedchecker upload doesn't work

[toivo]

The jedchecker upload doesn't work

When does this upload problem occur, during the installation of the JED Checker extension or when trying to submit an extension for checking by the JED Checker?

[waarnemer]

I mean your apache server error logs... not the error reporting from PHP in joomla itself...
These may give you other clues if any of course...

And do check... PHP version will have changed at some point.. your Kazaam is from 2015..that means in a 5.3/4 era. Your current PHP7.3 version was only introduced a year ago.

So you must have had earlier issues with updates/upgrades unless just recently the PHP version was upgraded.

Just to do the forensics and rule out the possibility it is a change of PHP versions....

[Webdongle]

Why hard code the domain name in .htaccess?
Testing with a Template that is based on Protostar is not the same as testing with Protostar set as default.

[postkat]

The jedchecker upload doesn't work

When does this upload problem occur, during the installation of the JED Checker extension or when trying to submit an extension for checking by the JED Checker?

I installed JED Checker without problem but nothing happens when I select a file. The upload field stays empty.

[toivo]

nothing happens when I select a file. The upload field stays empty.

The file has to be an installable extension package. Here is an example of the steps needed:

Click Browse and locate an installation package from your workstation, for example plg_system_httpheader.zip.

Click Open and then push the Submit button.

Follow the instructions, which say "Unzip was successful, next click the Check button."

Scroll down past the Wall of Honour banner to see the report.

If the extension has any lines of code where PHP error reporting has been turned off, they are listed under the heading
Rule errorreporting - error_reporting(0) in the files.