Contact form email getting in free gmail but not in Gsuite Company email
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Contact form email getting in free gmail but not in Gsuite Company email
I had made a contact form , i tested it and email are getting fine in our normal free gmail account.
But we do have one gsuite account with associated with our domain like abc @ ourwebsitename . com
but when we send email to gsuite using default joomla contact, we did not recieved any email , why and how to solve.
But we do have one gsuite account with associated with our domain like abc @ ourwebsitename . com
but when we send email to gsuite using default joomla contact, we did not recieved any email , why and how to solve.
Last edited by toivo on Sat Feb 15, 2020 11:59 am, edited 2 times in total.
Reason: mod note: fixed typos in subject
Reason: mod note: fixed typos in subject
- toivo
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Re: Contact form email gettting in free gmail but not in Gsuite Company email
Go to Global Configuration - Server - Mail Settings. Is the Gsuite email address in the field 'From Email'? If that is the case, check the Sent folder.
When to click the button 'Send Test Mail', you should receive the test email into the mailbox configured in the field 'From Email'. Does that function work?
When to click the button 'Send Test Mail', you should receive the test email into the mailbox configured in the field 'From Email'. Does that function work?
Last edited by toivo on Sat Feb 15, 2020 11:57 am, edited 1 time in total.
Reason: typos in subject
Reason: typos in subject
Toivo Talikka, Global Moderator
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Re: Contact form email getting in free gmail but not in Gsuite Company email
Respected Tovio
Thanks for your reply. You asked
"Go to Global Configuration - Server - Mail Settings. Is the Gsuite email address in the field 'From Email'? If that is the case, check the Sent folder."
Yes, that we are using our domain email
and i am using PHP Mail
I click test email button but nothing recieved in my domain email ?
Thanks for your reply. You asked
"Go to Global Configuration - Server - Mail Settings. Is the Gsuite email address in the field 'From Email'? If that is the case, check the Sent folder."
Yes, that we are using our domain email
and i am using PHP Mail
I click test email button but nothing recieved in my domain email ?
- toivo
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Re: Contact form email getting in free gmail but not in Gsuite Company email
Did you check the Sent folder of the mailbox defined in the field 'From Email'? Was the test email there?
Toivo Talikka, Global Moderator
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Re: Contact form email getting in free gmail but not in Gsuite Company email
"Did you check the Sent folder of the mailbox defined in the field 'From Email'? Was the test email there?"
NO, i am not sure what exactly you are taking about,are you talking about folder in files manager or email? but let me try to locate this
NO, i am not sure what exactly you are taking about,are you talking about folder in files manager or email? but let me try to locate this
- toivo
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Re: Contact form email getting in free gmail but not in Gsuite Company email
I am talking about email. The field 'From Email' is in Global Configuration - Server - Mail Settings. It contains an email address, a mailbox which has the Inbox folder and the Sent folder.
Toivo Talikka, Global Moderator
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Re: Contact form email getting in free gmail but not in Gsuite Company email
Thanks tovo for your responses.
I check it , nothing there.
What i just discover that as we are paying for email account so we do have a priority support too, so to me it looke like more issue of gmail rather Joomla as joomla is perfectly sending emails to other emails but not our specific email we buy.
I think i shoud try that support first. but still if some body face the same issue in joomla and have the answer let me know.
Ohh just a though, can it be a godddy issue? i mean some thing i mis cofigure?
I check it , nothing there.
What i just discover that as we are paying for email account so we do have a priority support too, so to me it looke like more issue of gmail rather Joomla as joomla is perfectly sending emails to other emails but not our specific email we buy.
I think i shoud try that support first. but still if some body face the same issue in joomla and have the answer let me know.
Ohh just a though, can it be a godddy issue? i mean some thing i mis cofigure?
- toivo
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Re: Contact form email getting in free gmail but not in Gsuite Company email
The email message may get blocked if the sender mail domain does not have the correct SPF entry in its MX records. Talk to your host. BTW, these forums have often posts from customers of GoDaddy who have had issues.
Toivo Talikka, Global Moderator
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Re: Contact form email getting in free gmail but not in Gsuite Company email
I talk to gsuite and as per their log, we are not even getting emails so someting wrong with Godaddy.
For temporary solution what i did i just keep the free email and make a filter and forward teh email to gsuite , that work for any otehr person who is facing same issue
Thanks Toivo , you are alwasy helpful
For temporary solution what i did i just keep the free email and make a filter and forward teh email to gsuite , that work for any otehr person who is facing same issue
Thanks Toivo , you are alwasy helpful
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Re: Contact form email getting in free gmail but not in Gsuite Company email
Change Host
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https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.
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Re: Contact form email getting in free gmail but not in Gsuite Company email
Sounds like a change in host might be the best option. I believe 123-Reg is also (or was also) owned by GoDaddy - so potentially avoid them too if you do decide to switch