Some spam reviews not being removed correctly

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alledia
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Some spam reviews not being removed correctly

Post by alledia » Mon Jul 27, 2020 2:37 pm

I'm not sure if this is a bug with a JED, but would appreciate any JED team feedback.

The tickets are REVIEWS-VHD90Z000S and REVIEWS-FXWU5AG3C9.

We reported 2 reviewers from spammers. The JED team wrote back quickly and said "Sure, this is spam, we'll remove them".

However, that was at the beginning of the July and the two spam reviews are still live.
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Re: Some spam reviews not being removed correctly

Post by anibal_sanchez » Mon Jul 27, 2020 3:20 pm

Hi,

We are following your reports and the tickets. So, please, continue the activity there and we are going to review them again until they are sorted out.

Since you are here, I have to mention that you have configured a JED account with your support email, and we are constantly receiving the auto-replies.

The tickets are auto-replied with:

Hey,

Thank you so much for contacting Joomlashack.

Our normal support hours are 9am to 5pm EST, Monday through Friday. While
we may respond to tickets outside of this support window, that is not the
norm.

Thanks for your patience and we’ll respond to your questions as soon as
possible.

The Joomlashack team


So, part of our regular operation is ignoring the auto-replies (if we try to close the ticket, the system sends always an email to notify the status change... and we are in an infinite loop) ;-) Please, remove the emails with auto-replies from the Joomlashack account.

Thanks in advance,
Anibal
@anibal_sanchez - http://blog.anibalhsanchez.com

JED Team Leader

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Re: Some spam reviews not being removed correctly

Post by alledia » Mon Jul 27, 2020 3:24 pm

Ooopps, sorry Anibal

We'll get that fixed.
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Re: Some spam reviews not being removed correctly

Post by alledia » Sat Aug 22, 2020 3:59 pm

Hi Anibal. Sorry to be a pain, but could I follow up on these two tickets, please?
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Re: Some spam reviews not being removed correctly

Post by anibal_sanchez » Sat Aug 22, 2020 5:43 pm

Hi,

We've been internally discussing a somewhat recent issue in the review system that it is blocking our ability to remove reviews. At some point, the issue started and when we remove the reviews, they are not effectively removed from the system.

We are following the issue to find how it can be solved. It has been probably caused by a system update, so we have to dig into the code to find out what is happening.

Best Regards
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Re: Some spam reviews not being removed correctly

Post by alledia » Sat Aug 22, 2020 5:44 pm

Thanks as always for such a helpful reply, Anibal. We really appreciate you and the JED team.
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Re: Some spam reviews not being removed correctly

Post by anibal_sanchez » Sat Aug 22, 2020 6:05 pm

You are welcome.

I've just opened the issue to keep track of the changes that we have to do: https://github.com/joomla/jed-issues/issues/195

Best Regards
@anibal_sanchez - http://blog.anibalhsanchez.com

JED Team Leader

 

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