White Page that resolves with clearing cache Topic is solved
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- Joomla! Explorer
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White Page that resolves with clearing cache
Today, my website was down. A white page with no page source.
Admin pages worked fine.
Clearing cache resolved the issue.
How would I go about figuring out why that occurred?
Thanks much,
Scott
Joomla 3.10.10
Admin pages worked fine.
Clearing cache resolved the issue.
How would I go about figuring out why that occurred?
Thanks much,
Scott
Joomla 3.10.10
- Webdongle
- Joomla! Master
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- Joined: Sat Apr 05, 2008 9:58 pm
Re: White Page that resolves with clearing cache
In global config set debug on and paste the first part of the output
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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Re: White Page that resolves with clearing cache
Thank you.
When I turned on debug, I see the debug on the admin side, but on the main site, it is still a white screen with no page source and no debug info displayed. Any thoughts?
Thanks!
- Webdongle
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Re: White Page that resolves with clearing cache
A 3rd party extension/Template?
Set Protstar as default Template
Also please https://forumpostassistant.github.io/docs/
Set Protstar as default Template
Also please https://forumpostassistant.github.io/docs/
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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- Joomla! Explorer
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Re: White Page that resolves with clearing cache
This WSOD continues and continues to be resolved with clearing of the cache.
Last week, on a single day, it happened twice. Then it seems to have been fine for 3-4 days.
I was hopeful it has resolved, but then this morning, it returned.
I set the Debug to Maximum and get this message:
Notice: unserialize(): Error at offset 18 of 57311 bytes in /home/customer/www/<domain>.com/public_html/libraries/src/Cache/Controller/PageController.php on line 104
I was expecting to see something related to an extension, but this doesn't seem to be.
Any thoughts on how to debug further or resolve?
Thanks in advance,
Scott
Last week, on a single day, it happened twice. Then it seems to have been fine for 3-4 days.
I was hopeful it has resolved, but then this morning, it returned.
I set the Debug to Maximum and get this message:
Notice: unserialize(): Error at offset 18 of 57311 bytes in /home/customer/www/<domain>.com/public_html/libraries/src/Cache/Controller/PageController.php on line 104
I was expecting to see something related to an extension, but this doesn't seem to be.
Any thoughts on how to debug further or resolve?
Thanks in advance,
Scott
- Webdongle
- Joomla! Master
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- Joined: Sat Apr 05, 2008 9:58 pm
Re: White Page that resolves with clearing cache
Do you have cache enabled in Global config?
Have you tried with Protostar as default Template?
https://forumpostassistant.github.io/docs/ please
Have you tried with Protostar as default Template?
https://forumpostassistant.github.io/docs/ please
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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- Joomla! Explorer
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Re: White Page that resolves with clearing cache
Caching is enabled. Maybe I misunderstood the question, but yes, caching is on and when I clear the cache, the site works fine again - for a variable period of time.Webdongle wrote: ↑Tue Jul 05, 2022 1:56 pmDo you have cache enabled in Global config?
Have you tried with Protostar as default Template?
https://forumpostassistant.github.io/docs/ please
Since it can take a few days for the site to go down, I can't change to Protostar as the site is not usable with that template. My template is the same one I have had for some time and has not been updated recently.
I have updated a number of other extensions though and expected that the message would point to one of them, but it did not.
Any other things I can do to debug further?
Thanks
- Webdongle
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Re: White Page that resolves with clearing cache
Disable cache and see what happens. The error shows that it something to do with the way the site is handling cache.
I don't understand "Since it can take a few days for the site to go down". It takes less than a minute to switch to Protostar, type in a url (the browser fills it in) then test and change the The Template back.
I don't understand "Since it can take a few days for the site to go down". It takes less than a minute to switch to Protostar, type in a url (the browser fills it in) then test and change the The Template back.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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- Joomla! Explorer
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Re: White Page that resolves with clearing cache
The error only happens after a period of time. Caching and site are fine for a day or two or three and then fail. So if I change to Protostar, it would need to stay that way for 1-3+ days for the error to happen again.Webdongle wrote: ↑Tue Jul 05, 2022 5:00 pmDisable cache and see what happens. The error shows that it something to do with the way the site is handling cache.
I don't understand "Since it can take a few days for the site to go down". It takes less than a minute to switch to Protostar, type in a url (the browser fills it in) then test and change the The Template back.
Thanks for the suggestions
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Re: White Page that resolves with clearing cache
Suggestion: use Google to search for "to cache or not to cache" AND Joomla.
- Webdongle
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Re: White Page that resolves with clearing cache
What are your cache settings?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
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- Joomla! Explorer
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Re: White Page that resolves with clearing cache
Great info, but not clear how that might be leading to the error I am seeing? Thankssozzled wrote: ↑Tue Jul 05, 2022 6:46 pmSuggestion: use Google to search for "to cache or not to cache" AND Joomla.
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Re: White Page that resolves with clearing cache
Attached an image here. Thanks so much!
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Re: White Page that resolves with clearing cache
There are several ways that J! can use caching. Your Forum Post Assistant report (see the pink box at the top of this page) may provide some clues. Read a couple of the articles I referred you to; you may have to dig a little deeper.SForsgren wrote: ↑Tue Jul 05, 2022 7:31 pmGreat info, but not clear how that might be leading to the error I am seeing? Thankssozzled wrote: ↑Tue Jul 05, 2022 6:46 pmSuggestion: use Google to search for "to cache or not to cache" AND Joomla.
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Re: White Page that resolves with clearing cache
The error continues as follows:
Notice: unserialize(): Error at offset 18 of 65503 bytes in /home/customer/www/<domain>.com/public_html/libraries/src/Cache/Controller/PageController.php on line 104
I can provide the FPA information next.
Any other things I should be doing to debug when the error occurs?
Thank you very much!
Notice: unserialize(): Error at offset 18 of 65503 bytes in /home/customer/www/<domain>.com/public_html/libraries/src/Cache/Controller/PageController.php on line 104
I can provide the FPA information next.
Any other things I should be doing to debug when the error occurs?
Thank you very much!
-
- Joomla! Explorer
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Re: White Page that resolves with clearing cache
Here is the FPA. Thank you in advance for any comments. Much appreciated!
Forum Post Assistant (v1.6.5) : 8-Jul-2022 wrote:Last PHP Error(s) Reported :: wrote:[08-Jul-2022 17:07:58 UTC] PHP Notice: unserialize(): Error at offset 18 of 65503 bytes in /home/customer/www/<mydomain>.com/public_html/libraries/src/Cache/Controller/PageController.php on line 104Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.10.10-Stable (Daraja) 18-June-2022
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: true | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 240 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.10.10: Yes | Database Supports J! 3.10.10: Yes | Database Credentials Present: Yes |
Host Configuration :: OS: Linux | OS Version: 3.12.18-clouder0 | Technology: x86_64 | Web Server: Apache | Encoding: | System TMP Writable: Yes | Free Disk Space : 13.51 GiB |
PHP Configuration :: Version: 7.4.30 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 30709 | Log Errors To: php_errorlog | Last Known Error: 08th July 2022 17:07:58. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 256M | Max. Input Time: 120 | Max. Execution Time: 120 | Memory Limit: 768M
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Potential Missing Extensions ::
Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: NoFolder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |
Elevated Permissions (First 10) ::Database Information :: wrote:Database statistics :: Uptime: 941874 | Threads: 1 | Questions: 2611448 | Slow queries: 12 | Opens: 138523 | Flush tables: 1 | Open tables: 3072 | Queries per second avg: 2.772 |Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::
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Plugins ::
Core :: plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_weblink (3.9.0) 0 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_finder_contacts (3.0.0) 0 | plg_finder_tags (3.0.0) 0 | plg_finder_content (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 0 | plg_finder_categories (3.0.0) 0 | plg_finder_weblinks (3.9.0) 0 | plg_fields_radio (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_eos310 (3.10.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_user_joomla (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_twofactorauth_totp (3.2.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_remember (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_sef (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_cache (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_weblinks (3.9.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_weblinks (3.9.0) 1 |
3rd Party:: Editor Button - JW Player (2.4.0) 0 | PLG_EDITORS-XTD_AMPZ (4.2) 1 | plg_quickicon_akeebabackup (8.1.8) 0 | PLG_INSTALLER_COOKIESPOLICYNOTIFICA (4.2.4) ? | PLG_ACTIONLOG_AKEEBABACKUP (8.1.8) 0 | PLG_ACTIONLOG_ADMINTOOLS (6.1.6) 0 | plg_captcha_jproicaptcha (3.0.5) 0 | PLG_USER_JCHOPTIMIZEUSERSTATE (7.2.4) 0 | System - Facebook Feed Pro (3.6.2) 1 | PLG_SYSTEM_JSVISIONARY (2.1.0) 1 | System - Offlajn Params (1.2.0) 1 | System - Offlajn Params (1.2.1) 1 | Offlajn Joomla 3.0 compatibility (1.0) 1 | System - Google Analytics (5.0.1) 1 | plg_system_ospamanot (2.0.1) 1 | PLG_SYSTEM_COOKIESPOLICYNOTIFICATIO (4.2.4) ? | PLG_SYSTEM_JCHOPTIMIZEPAGECACHE (7.2.4) 0 | PLG_PWEBOPENGRAPH (3.0.1) 1 | PLG_SYSTEM_ADMINTOOLS (6.1.6) 1 | plg_system_osmylicensesmanager (2.0.15) 1 | PLG_SYSTEM_JCHOPTIMIZE (7.2.4) 0 | Canonical Links (3.47) 1 | PLG_SYSTEM_WEB357FRAMEWORK (1.9.1) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.1.8) 1 | PushCrew For Joomla (1.0) 0 | System - ampz (4.2) 1 | plg_editors_tinymce (4.5.12) 1 | plg_editors_codemirror (5.60.0) 1 | plg_content_jwadvanced (4.25.0) 1 | PLG_AJAX_COOKIESPOLICYNOTIFICATIONB (4.2.4) ? | PLG_AJAX_WEB357FRAMEWORK (1.9.1) 1 | PLG_OSMAP_JOOMLA (5.0.2) 1 | PLG_OSMAP_JDOWNLOADS (5.0.2) 0 | PLG_OSMAP_MTREE (5.0.0) 0 | PLG_OSMAP_OSCAMPUS (5.0.2) 0 | PLG_OSMAP_PHOCAGALLERY (5.0.2) 0 | PLG_OSMAP_VM (5.0.2) 0 | PLG_OSMAP_SOBIPRO (5.0.2) 0 | PLG_OSMAP_WEBLINKS (5.0.0) 0 | PLG_OSMAP_KUNENA (5.0.2) 0 | PLG_OSMAP_K2 (5.0.2) 0 | PLG_OSMAP_SHACKLOCATIONS (5.0.2) 0 |Templates Discovered :: wrote:Templates :: Site :: protostar (1.0) 1 | js_impacto (3.6.14) 1 | beez3 (3.1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Fri Jul 08, 2022 9:18 pm, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability
Reason: mod note: disabled smilies in post Options for readability
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- I've been banned!
- Posts: 13639
- Joined: Sun Jul 05, 2009 3:30 am
- Location: Canberra, Australia
Re: White Page that resolves with clearing cache
See viewtopic.php?t=960163 for the solution. The System - Page Cache plugin is enabled (it is disabled by default); disable the plugin.
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- Joomla! Explorer
- Posts: 286
- Joined: Fri May 12, 2006 2:46 am
Re: White Page that resolves with clearing cache
It has been disabled now. Will continue to monitor. Thank you so much!sozzled wrote: ↑Fri Jul 08, 2022 6:58 pmSee viewtopic.php?t=960163 for the solution. The System - Page Cache plugin is enabled (it is disabled by default); disable the plugin.