Site migration 404 An error has occurred - administrator

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alphastation
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Site migration 404 An error has occurred - administrator

Post by alphastation » Mon Jun 23, 2014 5:49 am

We have inherited a Joomla website developed by someone else, which I have just moved to our server.

The front of the site is working correctly, however I can not access the administration area - i see an error:

404 - An error has occurred.

Component Not Found

This is my first experience with using Joomla, so I'm not sure how to fix this issue. I have read a number of posts on various forums, but I'm still not clear what is the likely cause.

Is it likely that there is something missing/corrupt in the Joomla files themselves or is it more like a configuration setting?

I'd love some assistance please.

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Re: Site migration 404 An error has occurred - administrator

Post by itoctopus » Mon Jun 23, 2014 2:47 pm

Your administrator folder must exist because a Joomla site cannot work without an administrator folder (a lot of files are requested from the administrator folder to generate any Joomla page).

In any case, to access the backend of a Joomla website, you will need to go to:

http://domainname.com/administrator

If that doesn't work, the it might be that they have changed the backend URL through a 3rd party extension such as AdminTools or RS Firewall. You will need either to get the backend URL from them or disable all the plugins related to AdminTools/RS Firewall from the database.

If all else fails, then check if there is something wrong in your .htaccess file.
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Re: Site migration 404 An error has occurred - administrator

Post by alphastation » Tue Jun 24, 2014 4:55 am

Thanks itoctopus, when I visit the administrator url I get the 404 message. I can see in the file manager that the folder exists. The previous developer of this site used this URL to login: www.domainname/administrator/?EXarcl and it was working on the site before it was migrated to our server. This URL produces 404 error for me.
I checked the .htaccess file and as far as I can tell, there's nothing that is clearly obvious that would cause the issue, it is just the default htaccess text that comes with Joomla.
Is there anything in particular I should be looking at?
Thanks for any help you can provide

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Re: Site migration 404 An error has occurred - administrator

Post by dpacadmin » Tue Jun 24, 2014 7:35 pm

Try running the Forum Post Assistant on your local site, the extended results show the components and plugins installed on your site. You can check that list(or post it) for any security extensions that may be changing your admin login.

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Re: Site migration 404 An error has occurred - administrator

Post by notwivan » Wed Aug 06, 2014 8:27 pm

I am having a similar problem. We are getting a 404 error when trying to access: WEBSITEDOMAIN.org/administrator/
Problem Description :: Forum Post Assistant (v1.2.4) : 6th August 2014 wrote:I am having a similar problem. We are getting a 404 error when trying to access: WEBSITEDOMAIN.org/administrator/
Log/Error Message :: Forum Post Assistant (v1.2.4) : 6th August 2014 wrote:404
Actions Taken To Resolve by Forum Post Assistant (v1.2.4) 6th August 2014 wrote:Nothing
Forum Post Assistant (v1.2.4) : 6th August 2014 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 1.5.26-Stable (senu takaa ama busani) 27-March-2012
Joomla! Configured :: Yes | Read-Only (444) | Owner: 11751435 (uid: /gid: ) | Group: 100450 (gid: ) | Valid For: 1.5
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 1 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: -1 | Site Debug: 0 | Language Debug: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-531.1.2.lve1.2.54.el6.nfsfixes.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: /var/chroot/home/content/35/11751435/html | System TMP Writable: Yes

PHP Configuration :: Version: 5.2.17 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: 6135 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: 1 | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 33M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 64M

MySQL Configuration :: Version: 5.0.96-log (Client:5.5.19) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 16.92 MiB | #of Tables: 101
Detailed Environment :: wrote:PHP Extensions :: date (5.2.17) | libxml () | openssl () | pcre () | zlib (1.1) | apc (3.1.9) | bcmath () | calendar () | ctype () | curl () | dba () | dom (20031129) | hash (1.0) | filter (0.11.0) | ftp () | gd () | gettext () | session () | iconv () | json (1.2.1) | mbstring () | mcrypt () | mhash () | mysql (1.0) | SimpleXML (0.1) | SPL (0.2) | PDO (1.0.4dev) | pdo_mysql (1.0.2) | pdo_sqlite (1.0.1) | pspell () | Reflection (0.1) | standard (5.2.17) | mysqli (0.1) | soap () | SQLite (2.0-dev) | exif (1.4 $Id: exif.c 293036 2010-01-03 09:23:27Z sebastian $) | tokenizer (0.1) | wddx () | xml () | xmlreader (0.1) | xmlwriter (0.1) | xsl (0.1) | zip (1.8.11) | cgi-fcgi () | Zend Engine (2.2.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE :: MailTo (1.5.0) | User (1.5.0) | Wrapper (1.5.0) |
Components :: ADMIN :: Banners (1.5.0) | Cache Manager (1.5.0) | Configuration Manager (1.5.0) | Contact Items (1.0.0) | Content Page (1.5.0) | Control Panel (1.5.0) | Frontpage (1.5.0) | Installation Manager (1.5.0) | Language Manager (1.5.0) | Mass Mail (1.5.0) | Media Manager (1.5.0) | Menus Manager (1.5.0) | Messaging (1.5.0) | Module Manager (1.5.0) | Newsfeeds (1.5.0) | Plugin Manager (1.5.0) | Polls (1.5.0) | Search (1.5.0) | Template Manager (1.5.0) | Translations Manager (1.5.2) | Trash (1.0.0) | User Manager (1.5.0) | Weblinks (1.5.0) | Bible Study (6.0.11a) | sh404sef (1.5.4.302) | SermonSpeaker (3.3.1) | jxtcprimetime (1.5) | jxtcalbumplayer (1.5) | igallery (2.1) | JoomlaPack Backup Notification (1.0) | JoomlaPack (2.4.1) | Contus HDVideoShare (1.2) | jxtcvtubepro (1.2.3) | Ag_google_analytics (1.0.5) | MusCol (2.2.1) | JCE (1.5.7) |

Modules :: SITE :: Archived Content (1.5.0) | Banner (1.5.0) | Breadcrumbs (1.5.0) | Custom HTML (1.5.0) | Feed Display (1.5.0) | Footer (1.5.0) | Latest News (1.5.0) | Login (1.5.0) | Menu (1.5.0) | Most Read Content (1.5.0) | Newsflash (1.5.0) | Poll (1.5.0) | Random Image (1.5.0) | Related Items (1.0.0) | Search (1.0.0) | Sections (1.5.0) | Statistics (1.5.0) | Syndicate (1.5.0) | Who\'s Online (1.0.0) | Wrapper (1.0.0) | Video Category (1.2) | JA Slideshow2 Module (2.0.0) | JW Player Module Advanced (2.8.1) | Featured Videos (1.2) | Music Collection Statistics (E (2.1.1) | JoomlaXTC Artist Showcase (1.5) | Recently added songs (2.0.0) | Popular Videos (1.2) | [spam] for Joomla! (1.0.0) | Random and Featured Albums (ch (2.0.0) | JoomlaXTC Primetime Slideshow (1.5) | JA Twitter Module For Joomla 1 (1.0.2) | Sermoncast (3.3) | Recent Videos (1.2) | Related Videos (1.2) | JW Player MODULE for Music Col (2.2.2) | Search Videos (1.2) |
Modules :: ADMIN :: Custom HTML (1.5.0) | Feed Display (1.5.0) | Footer (1.0.0) | Latest News (1.0.0) | Logged in Users (1.0.0) | Login Form (1.0.0) | Admin Menu (1.0.0) | Online Users (1.0.0) | Popular Items (1.0.0) | Quick Icons (1.0.0) | Items Stats (1.0.0) | User Status (1.5.0) | Admin Submenu (1.0.0) | Title (1.0.0) | Toolbar (1.0.0) | Unread Items (1.0.0) | JoomlaPack Backup Notification (1.0) | foobla TO-DO list (1.5.2.0) |

Plugins :: SITE :: Authentication - Example (1.5) | Authentication - GMail (1.5) | Authentication - Joomla (1.5) | Authentication - LDAP (1.5) | Authentication - OpenID (1.5) | Content - Email Cloaking (1.5) | Content - Example (1.0) | Content - Code Highlighter (Ge (1.5) | Content - Load Modules (1.5) | Content - Pagebreak (1.5) | Content - Page Navigation (1.5) | Content - Vote (1.5) | Ignite Gallery Plugin v2.1 (2.1) | Content - PDF Preprocessor (1.3) | JosDewPlayer (1.8) | Enbed pdf's (1.8.5) | The Ultimate Social Bookmarkin (1.0.4) | Edocs - Embed Documents (1.2) | Editor - TinyMCE 3 (3.2.6) | Editor - XStandard Lite for Jo (1.0) | Editor - JCE 1.5.6 (1.5.6) | Object Support (1.5.1) | Advanced Link (1.5.1) | Joomla! Links for Advanced Lin (1.2.1) | File Browser (1.5.0 Stable) | Advanced Code Editor (1.5.6) | SpellChecker (2.0.0) | Image Manager (1.5.2) | Paste (1.5.0) | Paste (1.5.6) | Button - Image (1.0.0) | Button - Pagebreak (1.5) | Button - Readmore (1.5) | Search - Categories (1.5) | Search - Contacts (1.5) | Search - Content (1.5) | Search - Newsfeeds (1.5) | Search - Sections (1.5) | Search - Weblinks (1.5) | System - Backlinks (1.5) | System - Cache (1.5) | System - Debug (1.5) | System - Legacy (1.5) | System - Log (1.5) | System - Mootools Upgrade (1.5) | System - Remember Me (1.5) | System - SEF (1.5) | sh404SEF - system - plugin (1.5.4.302) | System - jSecure Authenticatio (1.0.9) | System - SEOGenerator (2.2) | System - BIGSHOT Google Analyt (1.5.3) | User - Example (1.0) | User - Joomla! (1.5) | XML-RPC - Blogger API (1.0) | XML-RPC - Joomla API (1.0) | Muscol - JW Player (2.2.2) |
Templates Discovered :: wrote:Templates :: SITE :: beez (1.0.0) | JA_Purity (1.2.0) | rhuk_milkyway (1.0.2) | rt_vertigo_j15 (1.5.0) | JA_Kyanite_II (1.1) |
Templates :: ADMIN :: Khepri (1.0) | Admin Menu (1.0.0) | Admin Menu (1.0.0) | Admin Menu (1.0.0) | Version Notifier (1.0) | JB Crisp (1.0.12) |

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Re: Site migration 404 An error has occurred - administrator

Post by dpacadmin » Wed Aug 06, 2014 9:21 pm

I see a security plugin installed, sometimes they create a new admin login url and the original one no longer works. Do you have a non-standard login url you are suppose to use for logging into your site?

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Re: Site migration 404 An error has occurred - administrator

Post by notwivan » Tue Aug 12, 2014 7:39 pm

@dpacadmin - Yes, I was given this URL by the website owner: DOMAIN.ORG/administrator/?adMi@H1DD3n

But this is not working either. Would it make sense to try to back up the database and files, and try a new install of maybe a newer version of Joomla?

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Re: Site migration 404 An error has occurred - administrator

Post by dpacadmin » Tue Aug 12, 2014 7:58 pm

You could check the key for the admin login in the database using phpMyAdmin;
http://www.viryatechnologies.com/Virya- ... yword.html

You could disable the jSecure plugin in the database by setting "published" to 0(zero) for that plugin in the _plugins table. Also look for it in the _components table and set "enabled" to 0(zero).

If that doesn't disable it try renaming the jsecure plugin's folder in the plugin directory of your install,
http://www.gavick.com/blog/joomla-when- ... ion-panel/

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Re: Site migration 404 An error has occurred - administrator

Post by notwivan » Tue Aug 26, 2014 5:04 am

Figured out the issue, and was able to reset the admin password via phpMyAdmin. Thanks dpacadmin!


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