Error Code 403 Access Denied

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Pamsiehr
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Mon Nov 10, 2014 5:17 pm

Error Code 403 Access Denied

Post by Pamsiehr » Mon Nov 10, 2014 5:25 pm

When I try to login to my website and now even google my website I keep getting this error code: 403: Access Forbidden
Your IP has been blacklisted.
Too many login attempts (Autobanned)

I am using the correct username and password. I have confirmed this with my hosting site/server provider. They tell me that it is Joomla blocking or blacklisting me. They have checked my website. Apparently they can do this. They checked my username and password and it is correct so it is a problem with Joomla. Please help!!!!!!!!!!!!!!

Pamsiehr
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Mon Nov 10, 2014 5:17 pm

Re: Error Code 403 Access Denied

Post by Pamsiehr » Mon Nov 10, 2014 5:27 pm

Is there a phone number for tech. support for Joomla that I can contact them for help? I see nothing online....very frustrating. This has never happened to me before. Is this something new?

sovainfo
Joomla! Exemplar
Joomla! Exemplar
Posts: 8808
Joined: Sat Oct 01, 2011 7:06 pm

Re: Error Code 403 Access Denied

Post by sovainfo » Mon Nov 10, 2014 7:59 pm

Your RSFirewall Automatic Blacklisting is enabled. This is a system plugin that can be disabled from phpMyAdmin. Speak to your Super Administrator!
Issue with migrating? Include logs/joomla_update.php in your report!
Blank screen? Verify pagesource for HTML code (javascript error)
Installation failing on populating database? Install with set_time_limit(0)
Document your customizations!


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