Ajax loading Error: error (Update 3.7.5 -> 3.8.0)

[Ironarrow]

Hi,

I have trouble updating one of my Joomla installations to the current version 3.8.0.

When I try to update, I got an error message:

Error:
AJAX loading error: error

(see attached file)

Two other sides I could update without problems.

The error occurs pressing the "install update" button on the "Live update" page and when I try "upload and update". ( I have a german UI so I don't know the exact english captions)

The server is running Apache, MySQL and PHP 7.0.22. And the site is running via https using Let's encrypt.

I found some postings about .htaccess. So I renamed the file to ___htacess and tried it again. But the error still occurs.

Does someone know how to fix this problem or how I can update to 3.8.0 manually? (file upload, updating database etc.)

Thanks in advance.

Regards,

Rainer

[wojsmol]

Hi Ironarrow
Please run http://forum.joomla.org/viewtopic.php?f=621&t=582860 and post results.

[Ironarrow]

Joomla! Instance :: Joomla! 3.7.5-Stable (Amani) 14-August-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (660) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.7
Configuration Options :: Offline: 0 | SEF: 0 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 4.4.0-92-generic | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes

PHP Configuration :: Version: 7.0.22-2+ubuntu16.04.1+deb.sury.org+4 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22527 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 600 | Max. Execution Time: 300 | Memory Limit: 512M

MySQL Configuration :: Version: 5.7.19-0ubuntu0.16.04.1 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 22.78 MiB | #of Tables: 201

PHP Extensions :: Core (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | date (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | libxml (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | openssl (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | pcre (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | zlib (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | filter (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | hash (1.0) | Reflection (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | SPL (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | session (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | standard (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | cgi-fcgi () | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | xml (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | bcmath (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | bz2 (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | calendar (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | ctype (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | curl (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | dom (20031129) | mbstring (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | fileinfo (1.0.5) | ftp (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | gd (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | gettext (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | iconv (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | igbinary (2.0.1) | imagick (3.4.3) | imap (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | intl (1.1.0) | json (1.4.0) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | mcrypt (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | memcache (3.0.9-dev) | msgpack (2.0.2) | mysqli (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | pdo_mysql (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | Phar (2.0.2) | posix (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | pspell (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | readline (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | recode (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | redis (3.1.2) | shmop (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | SimpleXML (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | soap (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | sockets (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | solr (2.4.0) | ssh2 (1.1.2) | sysvmsg (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | sysvsem (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | sysvshm (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | tokenizer (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | wddx (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | xmlreader (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | xmlwriter (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | xsl (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | zip (1.13.5) | memcached (3.0.3) | Zend OPcache (7.0.22-2+ubuntu16.04.1+deb.sury.org+4) | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (777) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) |

Elevated Permissions (First 10) :: awstats-icon/browser/ (770) | awstats-icon/clock/ (770) | awstats-icon/cpu/ (770) | awstats-icon/flags/ (770) | awstats-icon/mime/ (770) | awstats-icon/os/ (770) | awstats-icon/other/ (770) | awstatsicons/browser/ (770) | awstatsicons/clock/ (770) | awstatsicons/cpu/ (770) |

Database statistics :: Uptime: 3622807 | Threads: 1 | Questions: 70058672 | Slow queries: 0 | Opens: 1163361 | Flush tables: 1 | Open tables: 415 | Queries per second avg: 19.338 |

Components :: SITE :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_finder (3.0.0) 1 | Gantry (4.1.29) 1 | com_installer (3.0.0) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | JTreeLink (1.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | JoomlaCK Pugin Manager Control (1.0.0 DEVELOP) 1 | com_jckman (6.4.1) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_phocamaps (3.0.1) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_profiles (1.5.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_weblinks (3.6.0) 1 | com_associations (3.7.0) 1 | com_fields (3.7.0) 1 | com_dbreplacer (6.0.1) 1 |

Modules :: SITE :: mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | RokNavMenu (2.0. 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_weblinks (3.6.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
Modules :: ADMIN :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | JoomlaCK Pugin Manager Control (1.0.0 DEVELOP) 1 | mod_latest (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 |

Plugins :: SITE :: plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors_codemirror (5.25.2) 1 | System - JCK Typography (3.5.0) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (0.1) 1 | Unknown (1.0) 1 | Editor - JoomlaCK (6.5. 1 | plg_editors_tinymce (4.5.7) 1 | plg_extension_joomla (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_weblinks (3.6.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | System - Gantry (4.1.29) 1 | PLG_SYS_HEADTAG (2.5) 1 | plg_system_highlight (3.0.0) 1 | System - JCK Modal (1.1) 0 | System - JCK Typography (3.5.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | System - RokExtender (2.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_regularlabs (17.3.21518) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 |

Templates :: SITE :: beez3 (3.1.0) 1 | gantry (4.1.25) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

[wojsmol]

@Ironarrow What hosting do you use?

[Ironarrow]

I am hosting the site on the server of a friend of mine.
I have other sites there, too, and I had no problem to update them.

It is just this one, that makes problem.

[Per Yngve Berg]

1. Your Folder Permissions is wrong. Should be 755.

2. Have you updated Gantry?

3. I cannot see curl listed in the php extensions. It may be the cause of the Ajax failure.

[wojsmol]

@Ironarrow Per Yngve Berg in right and this permission issue i sourcse of the file]d update.
1. Please sotyt the permission issue php in per user modr. Restorre site from backup. Update all extestions. Run Hoomla vacjup one agine.

[Ironarrow]

I have checked your points:

1. curl should be installed. Here an extract of phpinfo();

cURL support enabled
cURL Information 7.47.0

2. All extensions are updated. So Gantry should be uptodate,too.

3. Why should a folder with 777 doesn't work, a folder with 755 should work?

The folder with 770 are not from Joomla. They are from awstats.

So I should change all Joomla-Folders to 755?

[Ironarrow]

I have found the reason why the update failed.

After changing the site to https, I forgot to set the $live_site in the configuration.php.

So the browser blocked the unsecure http content while I was trying to update the site using https.

After changing the enty in the configuration.php, the update worked fine.

Thx @all for their help.

Regards,

Rainer

[Per Yngve Berg]

Why is $live_site set? It's usually emty.

[Ironarrow]

I don't know why. My site is using https. During the update, Joomla makes a http-call and my Firefox blocks it. With the https-URL in the $live_site variable everything works fine.

[amymattian]

Hi,
thanks for the info! I had exactly the same error and noticed that I had the site in http://domain.xx format but had a redirect to http://www.domain.xx. Emptying the live-site url in the configuration file fixed the Ajax-error in the update process.

Thanks!
- Anne