Joomla upgrade 3.7 to 3.8 kills website

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websroger
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Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Feb 23, 2018 5:43 pm

I have a Joomla website hosted on Siteground, with an auto-upgrade facility. When I tried to upgrade from 3.7.5 to 3.8.5 the website went down with errors that related to the joomla code, not any of mine. Are there known errors in the autoupgrade? If so have they been fixed? Could there be a template incompatibility?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Feb 23, 2018 6:26 pm

I'm sorry to hear that, as a consequence of updating from J! 3.7.5 to J! 3.8.5 your site "went down" with a number of unspecified errors that involved changes with Joomla and not as a result of anything that you might have done. The short answers to your three questions are:

1) No (but there have been six releases since J! 3.8 first appeared seven moths ago, involving 30000+ lines of PHP and other code, so I can't say what may be involved with any complete authority)
2) Not applicable
3) Possibly

Does that help?

On a more serious note: we don't know what you're attempting to describe. J! 3.8.5 has been successful with only a small handful of non-catatrophic errors involved. When people do encounter problems, it helps to be a bit more specific is describing the details of those problems. LastlyImage
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Feb 23, 2018 7:04 pm

The only way to show what the error sheet says, that comes up instead of the front page after upgrade attempt, is to try another upgrade. Unfortunately, I did not copy the error page, as I should have. I really don't want the website to die again with another upgrade attempt.
Can someone tell me what templates are or are not compatible with 3.8 (but are with 3.7)?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Feb 23, 2018 7:14 pm

sozzled indicated I should use the Forum Post Assistant. Fine, but I cannot find a link to this on the Forum site, although there are several references to it{ "see top of this Forum..."]

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Re: Cannot find a link to the FPA report on the forum

Post by sozzled » Fri Feb 23, 2018 7:26 pm

1) Go to the pink section at the top of this page (as you see in the picture I posted above).
2) Find the words that are written in blue text that say "Forum Post Assistant" (within that pink area).
3) If you are using a mouse, click somewhere on those words.
4) When the target of that link opens on your browser, read the instructions.
5) If you have questions about using the FPA tool, please create a new topic on this forum, with the subject "How do I use xxxxxxxxxxxxxxxxxx with the Forum Post Assistant tool?", and we'll be happy to answer those questions.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Feb 23, 2018 7:31 pm

websroger wrote:The only way to show what the error sheet says, that comes up instead of the front page after upgrade attempt, is to try another upgrade.
If you show us a screen shot of what the "error sheet says" we may be able to help you. Unfortunately, we can't see what you can. Surely you have a backup of your website and it should be a simple matter to revert the site back what it was with J! 3.7.5, no?
websroger wrote:Can someone tell me what templates are or are not compatible with 3.8 (but are with 3.7)?
There are more than 1 million—I'm not exaggerating—different Joomla templates that exist in the world. It would be impossible to list every template that is incompatible with J! 3.8, if (and only if) the errors you're having are, in fact, related to the template. It would be a waste of time attempting to compile and maintain that kind of list. Sorry.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by freeloader » Fri Feb 23, 2018 10:05 pm

Joomla upgrade from 3.74 to 3.85 is breaking the site to the point that I only get "ERROR" in typewriter font and nothing else. I am unable to access the html portion of the website; I can only see files in CPanel.
I am also not able to run any files on the site kickstart.php for example, won't load.
I manually created a post-update.php file and afterwards, it responded that 3.7.4 update successful.
Afterwards, running the update repeats the error condition.
As it is, I have yet to find a way to upgrade to 3.8.
Suggestions?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Feb 23, 2018 10:45 pm

freeloader wrote:Suggestions?
Use the Forum Post Assistant report generator, post it here, and perhaps someone may be able to help you.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by AMurray » Fri Feb 23, 2018 10:52 pm

To reiterate once again, the Forum Post Assistant is in the pink (red) section with a bold heading, "Forum Rules" .......scroll up to the top of screen of this very thread (your question) and you will see it there. If you don't then can you post a screenshot of what you see, or don't see, of the forum screen?

This is what you should be seeing (click the image for larger version):
fpa.JPG
If you can't find it then click the link: viewtopic.php?f=621&t=582860.
You do not have the required permissions to view the files attached to this post.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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Unable to upgrade from J3.7.4

Post by freeloader » Sat Feb 24, 2018 3:21 pm

Joomla upgrade from 3.74 to 3.85 is breaking the site to the point that I only get "ERROR" in typewriter font and nothing else. I am unable to access the html portion of the website; I can only see files in CPanel.
I am also not able to run any files on the site kickstart.php for example, won't load.
I manually created a post-update.php file and afterwards, it responded that 3.7.4 update successful.
Afterwards, running the update repeats the error condition.
As it is, I have yet to find a way to upgrade to 3.8.
Suggestions?
TIA!
Forum Post Assistant (v1.3.9) : 24th February 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.7.4-Stable (Amani) 25-July-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (640) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.7
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 2 | CacheTime: 10 | CacheHandler: vmfile | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 90 | Session handler: database | Shared sessions: 0 | SSL: 2 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 3.10.0-714.10.2.lve1.5.8.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 5884.77 GiB |

PHP Configuration :: Version: 7.1.7 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22519 | Log Errors To: /dev/null | Last Known Error: 11th January 2018 23:16:10. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 512M

MySQL Configuration :: Version: 5.5.5-10.2.11-MariaDB-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 15.58 MiB | #of Tables:  200
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.7) | date (7.1.7) | libxml (7.1.7) | openssl (7.1.7) | pcre (7.1.7) | zlib (7.1.7) | bcmath (7.1.7) | bz2 (7.1.7) | calendar (7.1.7) | ctype (7.1.7) | curl (7.1.7) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.7) | ftp (7.1.7) | gd (7.1.7) | gettext (7.1.7) | SPL (7.1.7) | iconv (7.1.7) | session (7.1.7) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.7) | mcrypt (7.1.7) | standard (7.1.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | mysqli (7.1.7) | PDO (7.1.7) | pdo_mysql (7.1.7) | pdo_pgsql (7.1.7) | pgsql (7.1.7) | Phar (2.0.2) | posix (7.1.7) | pspell (7.1.7) | Reflection (7.1.7) | imap (7.1.7) | SimpleXML (7.1.7) | soap (7.1.7) | sockets (7.1.7) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | tidy (7.1.7) | tokenizer (7.1.7) | xml (7.1.7) | xmlreader (7.1.7) | xmlrpc (7.1.7) | xmlwriter (7.1.7) | xsl (7.1.7) | zip (1.13.5) | cgi-fcgi () | Zend Engine (3.1.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (755) | --protected-- (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 3744159 | Threads: 390 | Questions: 5902438624 | Slow queries: 67813 | Opens: 88272247 | Flush tables: 1 | Open tables: 32768 | Queries per second avg: 1576.439 |
Extensions Discovered :: wrote:Strict Information Privacy was selected. Nothing to display.
Templates Discovered :: wrote:Strict Information Privacy Nothing to display.
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Last edited by toivo on Sat Feb 24, 2018 4:06 pm, edited 1 time in total.
Reason: mod note: merged, cross posting not allowed in the forum rules, available from https://forum.joomla.org/viewtopic.php?f=8&t=65

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by freeloader » Sat Feb 24, 2018 3:23 pm

Apologies -
I've created viewtopic.php?f=710&t=959542

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Sat Feb 24, 2018 7:06 pm

According to the truncated FPA report that you posted—it would have helped if you'd attempted to post a more complete report—the following facts are established:

1) The website shows that J! 3.7.4 is still being used;
2) The session path is not writeable (you may need to discuss this with your webhosting provider)
3) The collation method and character encoding for the database are wrong for J! 3.7.4; they should be utf8_general_ci / utf8 respectively

If you want further advice then you should try providing us with a more comprehensive FPA report.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by freeloader » Sat Feb 24, 2018 9:40 pm

Problem Description :: Forum Post Assistant (v1.3.9) : 24th February 2018 wrote:RE: Unable to upgrade from J3.7.4
Forum Post Assistant (v1.3.9) : 24th February 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.7.4-Stable (Amani) 25-July-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (640) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.7
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 2 | CacheTime: 10 | CacheHandler: vmfile | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 90 | Session handler: database | Shared sessions: 0 | SSL: 2 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 3.10.0-714.10.2.lve1.5.8.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 5879.97 GiB |

PHP Configuration :: Version: 7.1.7 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22519 | Log Errors To: /dev/null | Last Known Error: 11th January 2018 23:16:10. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 512M

MySQL Configuration :: Version: 5.5.5-10.2.11-MariaDB-log (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 15.58 MiB | #of Tables:  200
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.7) | date (7.1.7) | libxml (7.1.7) | openssl (7.1.7) | pcre (7.1.7) | zlib (7.1.7) | bcmath (7.1.7) | bz2 (7.1.7) | calendar (7.1.7) | ctype (7.1.7) | curl (7.1.7) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.7) | ftp (7.1.7) | gd (7.1.7) | gettext (7.1.7) | SPL (7.1.7) | iconv (7.1.7) | session (7.1.7) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.7) | mcrypt (7.1.7) | standard (7.1.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | mysqli (7.1.7) | PDO (7.1.7) | pdo_mysql (7.1.7) | pdo_pgsql (7.1.7) | pgsql (7.1.7) | Phar (2.0.2) | posix (7.1.7) | pspell (7.1.7) | Reflection (7.1.7) | imap (7.1.7) | SimpleXML (7.1.7) | soap (7.1.7) | sockets (7.1.7) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | tidy (7.1.7) | tokenizer (7.1.7) | xml (7.1.7) | xmlreader (7.1.7) | xmlrpc (7.1.7) | xmlwriter (7.1.7) | xsl (7.1.7) | zip (1.13.5) | cgi-fcgi () | Zend Engine (3.1.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 3766981 | Threads: 390 | Questions: 5934275606 | Slow queries: 68125 | Opens: 88807702 | Flush tables: 1 | Open tables: 32768 | Queries per second avg: 1575.339 |
Extensions Discovered :: wrote:Components :: SITE :: com_mailto (3.0.0) 1 | WF_LINK_SEARCH_TITLE (2.6.9) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.9) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.9) 1 | WF_POPUPS_WINDOW_TITLE (2.6.9) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.9) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.9) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.9) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.9) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.9) 1 | WF_STYLESELECT_TITLE (2.6.9) 1 | WF_PRINT_TITLE (2.6.9) 1 | WF_LAYER_TITLE (2.6.9) 1 | WF_MEDIA_TITLE (2.6.9) 1 | WF_IMGMANAGER_TITLE (2.6.9) 1 | WF_FONTSIZESELECT_TITLE (2.6.9) 1 | WF_CHARMAP_TITLE (2.6.9) 1 | WF_PREVIEW_TITLE (2.6.9) 1 | WF_ANCHOR_TITLE (2.6.9) 1 | WF_LINK_TITLE (2.6.9) 1 | WF_CLIPBOARD_TITLE (2.6.9) 1 | WF_FULLSCREEN_TITLE (2.6.9) 1 | WF_NONBREAKING_TITLE (2.6.9) 1 | WF_HR_TITLE (2.6.9) 1 | WF_FONTCOLOR_TITLE (2.6.9) 1 | WF_CONTEXTMENU_TITLE (2.6.9) 1 | WF_TEXTCASE_TITLE (2.6.9) 1 | WF_FONTSELECT_TITLE (2.6.9) 1 | WF_STYLE_TITLE (2.6.9) 1 | WF_BROWSER_TITLE (2.6.9) 1 | WF_INLINEPOPUPS_TITLE (2.6.9) 1 | WF_FORMATSELECT_TITLE (2.6.9) 1 | WF_TABLE_TITLE (2.6.9) 1 | WF_LISTS_TITLE (2.6.9) 1 | WF_ARTICLE_TITLE (2.6.9) 1 | WF_EMOTIONS_TITLE (2.6.9) 1 | WF_SOURCE_TITLE (2.6.9) 1 | WF_VISUALCHARS_TITLE (2.6.9) 1 | WF_CLEANUP_TITLE (2.6.9) 1 | WF_XHTMLXTRAS_TITLE (2.6.9) 1 | WF_SPELLCHECKER_TITLE (2.6.9) 1 | WF_KITCHENSINK_TITLE (2.6.9) 1 | WF_SEARCHREPLACE_TITLE (2.6.9) 1 | WF_VISUALBLOCKS_TITLE (2.6.9) 1 | WF_AUTOSAVE_TITLE (2.6.9) 1 | WF_DIRECTIONALITY_TITLE (2.6.9) 1 | Unknown (-) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_messages (3.0.0) 1 | com_users (3.0.0) 1 | Quick Logout (1.8.0) 1 | com_joomlaupdate (3.6.2) 1 | Unknown (-) 1 | com_regularlabsmanager (7.1.7) 1 | COM_JCE (2.6.9) 1 | com_search (3.0.0) 1 | com_mb2portfolio (2.3.1) 0 | com_admin (3.0.0) 1 | com_associations (3.7.0) 1 | com_cpanel (3.0.0) 1 | JMap (4.3.2) 1 | Akeeba (6.0.0) 1 | com_checkin (3.0.0) 1 | com_banners (3.0.0) 1 | com_templates (3.0.0) 1 | com_phocagallery (4.3.1) 1 | com_advancedmodules (7.1.3) 1 | com_postinstall (3.2.0) 1 | com_weblinks (3.6.0) 1 | com_categories (3.0.0) 1 | com_config (3.0.0) 1 | FLEXIcontent (3.1.1) 1 | com_media (3.0.0) 1 | com_plugins (3.0.0) 1 | com_cache (3.0.0) 1 | com_profiles (1.5.0) 1 | com_content (3.0.0) 1 | com_tags (3.1.0) 1 | com_fields (3.7.0) 1 | com_modules (3.0.0) 1 | com_komento (2.0) 1 | com_finder (3.0.0) 1 | com_redirect (3.0.0) 1 | com_menus (3.0.0) 1 | com_login (3.0.0) 1 | com_languages (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_installer (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_ajax (3.2.0) 1 |

Modules :: SITE :: mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_random_image (3.0.0) 1 | Responsive Contact Form (3.0) 1 | mod_weblinks (3.6.0) 1 | mod_banners (3.0.0) 1 | RSContact (1.1.5) 1 | Mb2 Portfolio (2.3.1) 0 | mod_stats (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_flexicontent (1.3) 1 | EXT Quick Contact Form jQuery (2.2.1) 1 | Slideshow CK (1.4.44) 1 | mod_flexigooglemap (0.9.2) 1 | mod_articles_category (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_feed (3.0.0) 1 | RSSocial! (1.1.1) 1 | JJ Social Slider (2.1.0) 0 | mod_flexiadvsearch (1.0) 1 | mod_j2store_products (3.1) 1 | mod_flexitagscloud (1.1) 1 | mod_breadcrumbs (3.0.0) 1 | Art Universal Lightbox (1.5.3) 1 | mod_tags_popular (3.1.0) 1 | mod_flexicategories (3.0.0) 1 | Komento Comments (1.0.7) 1 | mod_search (3.0.0) 1 | JSitemap module (4.3.2) 1 | mod_flexifilter (1.0) 1 | mod_whosonline (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_custom (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_wrapper (3.0.0) 1 | Komento Activities (1.0.4) 1 | mod_syndicate (3.0.0) 1 | mod_breadcrumbs_adv (3.2) 1 |
Modules :: ADMIN :: mod_stats_admin (3.0.0) 1 | mod_login (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_status (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_title (3.0.0) 1 | mod_latest (3.0.0) 1 | JSitemap Quickicons (4.3.2) 1 | mod_quickicon (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_cachecleaner (6.0.3) 1 | mod_version (3.0.0) 1 | mod_logged (3.0.0) 1 |

Templates Discovered :: wrote:Templates :: SITE :: it_restaurant3 (1.0.0) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Sat Feb 24, 2018 10:01 pm

@freeloader: You have not attended to the matters I referenced in my previous post

1) The database collation type is latin_swedish_ci (character encoding latin1) which is "wrong" for J! 3.7.4: the standard, from J! 3.5.0 onward, is the collation type to be utf8mb4_unicode_ci (character encoding utf8mb4). I don't know how you created your J! 3.7.4 website but I suspect its life originally began before J! 3.5 and it was updated by not using the Joomla! Update component (that should have fixed this matter).

2) The session path is not writeable (you may need to discuss this with your webhosting provider).

Additionally, there are a couple of "unknown" extensions listed on your FPA. I don't know what they may be but there's not enough information for the FPA reporting tool to identify what they could be.

You have a several extensions that appear to be outdated: e.g. JSitemap v4.3.2, Komento v2.0, Flexicontent v3.1.1, Cache Cleaner v6.0.3, Slideshow CK v1.4.44, J2Store Products module v3.1 and there are probably several others. Some of these [versions] may be incompatible with J! 3.8. I don't know.

You also have the error report level set to "default". You might consider it worthwhile to set it to "maximum". ;)
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 8:08 pm

None of the extensions listed by sozzled can be found in the list of extensions found in the admin control panel, either as extensions or plugins or modules. So I am puzzled by that. Also, I do not know where to go to change the encoding of database and characters that he says are wrong. Please advise

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 8:19 pm

Where and how do I change the error report level, as suggested?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 8:33 pm

https://www.kuneze.com/blog
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 9:00 pm

Thanks, sozzled. Found it. What about all the extensions you mentioned that are not found in my admin control?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 9:56 pm

websroger wrote:
Fri Oct 12, 2018 9:00 pm
Thanks, sozzled. Found it. What about all the extensions you mentioned that are not found in my admin control?
What about them? I don't know anything about "extensions" that I "mentioned" in connection with your website. What extensions are you running (i.e. what extensions have you installed) with your website?

My previous posting, that mentioned other extensions, was a dedicated reply to someone else's question going back to February this year.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 10:13 pm

Sozzle: Your 'previous posting' was on this post/topic, so I assumed it was to my question and the FPA data I submitted.

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 10:19 pm

websroger wrote:
Fri Oct 12, 2018 10:13 pm
Sozzle: Your 'previous posting' was on this post/topic, so I assumed it was to my question and the FPA data I submitted.
Where is the FPA data/report that you submitted? I only see two FPA reports from @freeloader but not from you, sorry.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 10:33 pm

Sozzled: I ran the FPA as instructed, and copied the output as instructed, and posted it, but now it is gone. Don't understand. I will repeat the exercize when I try again to upgrade Joomla. Stand by. (any idea why it would have disappeared? Is there a special way to post it rather than copy and paste?)

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 10:39 pm

There are detailed instructions in the /Documentation folder of the FPA tool that you downloaded that explain the process. Copy and paste the BBcode; that's the "special" way—it's the only way.
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 10:42 pm

Thanks, sozzled. That's what I did, and will do again - I'm scheduled for an update tomorrow.

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 10:46 pm

The longer it takes to see your FPA report—either before or after you make a subsequent attempt to update your website—the longer it will take to answer your questions. If you don't have any problems updating Joomla then this topic can be closed. If you've had problems in the past [updating from J! 3.7 to J! 3.8] what makes you think that the effluxion of time will overcome/resolve those problems?

It's your choice: FPA now would be (in my mind) something useful to be spending your time doing instead of delaying doing this until sometime in the future. We've waited eight months to get to this stage; I guess that tells us how urgent/important this matter is, doesn't it?
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Fri Oct 12, 2018 11:30 pm

But it would not be helpful to do a FPA report on the website in 3.7 which is working, would it?

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Fri Oct 12, 2018 11:38 pm

It's your choice. Look, you know for a fact that you were not able to update from J! 3.7.5 to J! 3.8.5, right? I know this because that's what you wrote back in February this year. So, what's changed since then? Basically, as far as your J! 3.7.5 website is concerned, nothing ... except the world has moved on and the current version of J! is J! 3.8.13.

So, even if I think it would be worthwhile seeing what issues may impact your inability to update from J! 3.7.5, it's entirely up to you to choose to withhold the FPA data from us. Evidently, given the amount of time involved, this doesn't seem to be important to you. I can respect that. Cheers. 8)

And, by the way, while you've been wondering what to do next, I've updated eight Joomla websites from J! 3.8.12 to J! 3.8.13. I've been busy. ;)
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Sat Oct 13, 2018 1:02 am

It is unfair for you to say that I am witholding FPA data from you. First, I posted it and it disappeared. Second, I have no other copy until I can try the update again, and my server service will do that tomorrow.

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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by websroger » Mon Oct 15, 2018 6:12 pm

Here is the result of running the FPA when J3.8.13 is in place (after upgrade:
Forum Post Assistant (v1.4.5 (Ganymede)) : 15th October 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.13-Stable (Amani) 9-October-2018
More than one instance of version.php found!
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: none | Shared sessions: false | SSL: 0 | Error Reporting: maximum | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.8.13: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.12.18-clouder0 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 200.07 GiB |

PHP Configuration :: Version: 7.0.32 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: 1 | Error Reporting: | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 120 | Max. Execution Time: 120 | Memory Limit: 768M

Database Configuration :: Version: 5.6.40-84.0-log (Client:5.5.32) | Host: --protected-- (--protected--) | Localhost: Yes | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 9.36 MiB | #of Tables:  79
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.32) | date (7.0.32) | libxml (7.0.32) | openssl (7.0.32) | pcre (7.0.32) | sqlite3 (7.0.32) | zlib (7.0.32) | bcmath (7.0.32) | bz2 (7.0.32) | calendar (7.0.32) | ctype (7.0.32) | curl (7.0.32) | dba (7.0.32) | dom (20031129) | enchant (7.0.32) | hash (1.0) | fileinfo (1.0.5) | filter (7.0.32) | ftp (7.0.32) | gd (7.0.32) | gettext (7.0.32) | gmp (7.0.32) | SPL (7.0.32) | iconv (7.0.32) | session (7.0.32) | intl (1.1.0) | json (1.4.0) | ldap (7.0.32) | mbstring (7.0.32) | mcrypt (7.0.32) | standard (7.0.32) | mysqli (7.0.32) | pcntl (7.0.32) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.32) | pdo_mysql (7.0.32) | pdo_pgsql (7.0.32) | pdo_sqlite (7.0.32) | pgsql (7.0.32) | Phar (2.0.2) | posix (7.0.32) | pspell (7.0.32) | readline (7.0.32) | Reflection (7.0.32) | imap (7.0.32) | shmop (7.0.32) | SimpleXML (7.0.32) | soap (7.0.32) | sockets (7.0.32) | exif (7.0.32) | sysvmsg (7.0.32) | sysvsem (7.0.32) | tidy (7.0.32) | tokenizer (7.0.32) | wddx (7.0.32) | xml (7.0.32) | xmlreader (7.0.32) | xmlrpc (7.0.32) | xmlwriter (7.0.32) | xsl (7.0.32) | zip (1.13.5) | cgi-fcgi () | memcached (3.0.4) | Zend OPcache (7.0.32) | Zend Engine (3.0.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 2075635 | Threads: 10 | Questions: 1097288757 | Slow queries: 8281 | Opens: 19591011 | Flush tables: 1 | Open tables: 2048 | Queries per second avg: 528.652 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_languages (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_admin (3.0.0) 1 | com_checkin (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_login (3.0.0) 1 | com_associations (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_categories (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_cache (3.0.0) 1 | com_menus (3.0.0) 1 | com_weblinks (3.6.0) 1 | com_search (3.0.0) 1 | com_messages (3.0.0) 1 | com_config (3.0.0) 1 | com_media (3.0.0) 1 | com_users (3.0.0) 1 | com_banners (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_redirect (3.0.0) 1 | com_ajax (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_templates (3.0.0) 1 | com_tags (3.1.0) 1 | com_content (3.0.0) 1 | com_plugins (3.0.0) 1 | com_modules (3.0.0) 1 | com_fields (3.7.0) 1 |
3rd Party:: com_jhackguard (2.0.3) 1 |

Modules :: SITE ::
Core :: mod_custom (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_search (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_popular (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_weblinks (3.6.0) 1 | mod_whosonline (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_login (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_tags_popular (3.1.0) 1 |
3rd Party:: MOD_SOCIAL_ICONS (2.7) 1 |

Modules :: ADMIN ::
Core :: mod_stats_admin (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 | mod_status (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_quickicon (3.0.0) 1 |
3rd Party::

Plugins :: SITE ::
Core :: plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_logout (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_log (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_weblinks (3.6.0) 0 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 1 |
3rd Party:: plg_editors_tinymce (4.5.8) 0 | plg_editors_codemirror (5.38.0) 1 | JHackGuard Plugin (2.0.4) 1 | System - jSGCache (1.3.0) 1 | DirectPHP (3.01) 1 |
Templates Discovered :: wrote:Templates :: SITE :: blog-sunny-orange (1.0) 1 | blog-sunny-blue (1.0) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 | siteground-j16-45 (1.0.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 0 |
Last edited by toivo on Mon Oct 15, 2018 7:07 pm, edited 1 time in total.
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sozzled
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Re: Joomla upgrade 3.7 to 3.8 kills website

Post by sozzled » Mon Oct 15, 2018 7:50 pm

Thank you for your FPA report.

There are a couple of things that you should immediately attend to.

1) Session Path Writable = No; this should be Yes. Talk to your webhosting provider about changing this.

2) More than one instance of version.php found! This is quite disturbing (to me). This is what other forum topics has to say on the matter, particularly in connection with people being unable to update from one version of Joomla to another: http://lmgtfy.com/?q=%22More+than+one+i ... joomla.org

I would attend to the first-mentioned matter first and use the results of the search I've offered you to help you find how other people have solved the matter or suggested how to go about resolving the matter.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?


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