Piwik/Matomo code not loading

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Thomsterdam
Joomla! Intern
Joomla! Intern
Posts: 56
Joined: Mon Dec 12, 2011 5:55 pm

Piwik/Matomo code not loading

Post by Thomsterdam » Fri Sep 14, 2018 10:12 pm

Hi there,
I have been using Piwik/Matomo for a number of years and it works fine: on all of my Joomla! sites the results are coming in. At this moment I am building a Joomla 3 website for a Russian client, with a .ru domain: https://www.gidvamsterdame.ru
For some unknown reason I don’t get any results in Matomo from this site. I have tried the nrfpiwik plugin for Joomla; I have pasted the Matomo tracking code into the template index.php and when I open the page source the script seems to load just fine and in the console I don’t get any errors that seem related. I suspect there is a javascript error, but I'm not very well versed in javascript.

If you have any suggestions, I would be much obliged.
Thanx

Thomsterdam
Give a man a fish and you feed him for a day;
teach a man to fish and you feed him for a lifetime.

KianWilliam
Joomla! Explorer
Joomla! Explorer
Posts: 250
Joined: Thu Jan 12, 2017 10:13 am

Re: Piwik/Matomo code not loading

Post by KianWilliam » Sat Sep 15, 2018 9:46 am

Collect more data by setting joomla error report to max from global config or configuration.php
There might be some version conflicts between your extension, joomla extension and/or template extension,
Be sure to use the last version.
Kian William


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