Document downloads do not work

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GormCh
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Document downloads do not work

Post by GormCh » Thu Feb 07, 2019 6:00 pm

I used the weblinks function in Joomla 1.5 and decided to use Documents in Joomla 3 for our new site. All files are pdf. Added a Category, added some documents and designated them to the Category I earlier created.

The files came up as expected on the Frontend with download buttons. Clicking the download button starts a download/open feature. However, immediately after the download option pops up an error message is displayed, saying that the C:\Users\...\AppData\Local\Temp\rhIHoIsN.pdf.part can not be saved because the source file could bot be read.

I've tried on different desktop browsers and am iPad with the same result

i downloaded Phoca and jDownload but the result were the same.

Appreciate a hint what I do do wrong.

PS
Image documents works!

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toivo
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Re: Document downloads do not work

Post by toivo » Fri Feb 08, 2019 8:55 am

GormCh wrote:decided to use Documents in Joomla 3 for our new site.
If "Documents" is an extension, please provide a download link to that extension. If you mean something else, please give us more details.

What is the URL of your site? Can you give a link that we can use for testing.

Please post the results from the Forum Post Assistant (FPA) by following the instructions from viewtopic.php?f=806&t=969442
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GormCh
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Re: Document downloads do not work

Post by GormCh » Fri Feb 08, 2019 11:06 am

Hi and thanks for responding.
I used the menu item Document on the Content Menu. As it did not work I replaced it with the Firedrive, in hope for the better. Firedrive seems to be more or less the same stuff as what was namned Simple.

I'll install the Assistant and get back to you.

Gorm

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toivo
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Re: Document downloads do not work

Post by toivo » Fri Feb 08, 2019 11:18 am

The Content menu does not have a menu item called Document in the English language version of Joomla. Does your site perhaps use some other language? A screenshot would be helpful so that we can see the contents of the menu.

The results from FPA will be useful, thanks.
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Per Yngve Berg
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Re: Document downloads do not work

Post by Per Yngve Berg » Fri Feb 08, 2019 12:02 pm

I use Phoca Download on several sites. It work well

GormCh
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Re: Document downloads do not work

Post by GormCh » Mon Feb 11, 2019 10:25 am

Hi folks!
I am not sure what caused the file download problem but am pretty sure it was related to some inconsistencies with site languages, like lang=sv.

I did not have enough time to thoroughly dig into it but instead moved the docs and the templates to another installation. After having applied correct database data and it all worked - with both Phoca and Firedrive.

Thank you guys for the input.
All the best
Gorm

GormCh
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Re: Document downloads do not work

Post by GormCh » Wed Mar 13, 2019 6:22 pm

Hi Folks!
The above mentioned problem went away when moving the file to a new installation. The problem has however returned! Have a look at the link below.

https://[spam]/PEmfmz

The problem is with both Firefox and Edge as well as on mobile browsers.

Any idea what has gone wrong.

Gorm

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toivo
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Re: Document downloads do not work

Post by toivo » Wed Mar 13, 2019 6:48 pm

Anti spam application blocked your link.

Please copy and paste any error messages into your reply. If you want to show an image, attach it to the post and select to display it, rather than use some obscure image sharing site that gets blocked as a source of spam.
Toivo Talikka, Global Moderator
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GormCh
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Re: Document downloads do not work

Post by GormCh » Thu Mar 14, 2019 9:49 pm

Hi Toivo.
It wasn't any obscure link. It was just a url Shorterner (Shorten Me in Firefox). The site url is https://sankthanstorg.se

I've moved the menu items to the Public front. It's the two meny items called Alla bokslut.

I have another Joomla installation on the same web hotel which I use to test things on. I added a file download menu to that to and it worked. Same computer, same shared web hotel and the same root. Something is happening to the sankthanstorg Joomla site. All report downloads worked the other and suddenly the old problem returned.

So I'd be very grateful for assistance to trace the problem.

I tried to download on my Android phone. Interesting. I enclose the image.

Gorm
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Re: Document downloads do not work

Post by GormCh » Sat Mar 16, 2019 10:29 pm

Folks!
I've been able to trace what's causing the error.

The error disappears if selecting Yes for Search Enging Friendly urls. Clearing the cache and it all works. Re-selecting No return the error.

I've repeated the YES/NO process several time and the download error returns every time after having selected NO.

The plugin System SEF ON or OFF has no effect.

Regards
Gorm

GormCh
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Re: Document downloads do not work

Post by GormCh » Sun Mar 17, 2019 12:32 pm

Well folks!
This is indeed a very unstable issue.
When I today returned to the site for move the menu item back to where it belongs I found that the download error had returned and I could not repeat yesterday's effects with the SEF settings. However after logging in and out, clearing cache and cookies it was back in order.

I am not someone who gives up easily and will try to get to the bottom with this issue. I enclose the FPA file and the mobile error screenshot image from this morning.

I will study the FPA to see if there is something that will point to the problem.

If any of you are interested in admin access I'll send a login.

Gorm
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Re: Document downloads do not work

Post by toivo » Sun Mar 17, 2019 12:46 pm

@GormCh, next time when you post FPA results, please follow the instructions. FPA results in text format are useless. They can be seen properly only when the BBCode is copied and pasted to a forum post, as shown below. Remember to select the post option 'Disable smilies' so that moderators do not have to do that.

Also, when you save a screenshot, it is better to save it as an image file and embed it into the post, rather than attach a PDF file.

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Plugins :: SITE ::
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3rd Party:: plg_content_jce (2.6.38) 1 | pdf_embed (2.1.8) 1 | PDF_EMBED_NAME (3.0) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.9) 1 | plg_editors_jce (2.6.38) 1 | RokPad (2.1.10) 1 | pdf_btn (2.1.8) 1 | plg_extension_jce (2.6.38) 1 | plg_fields_mediajce (2.6.38) 1 | plg_finder_kunena (5.1.10.1) 0 | plg_installer_jce (2.6.38) 1 | plg_quickicon_jce (2.6.38) 1 | plg_quickicon_gantry5 (5.4.28) 1 | plg_quickicon_kunena (5.1.10.1) 1 | plg_system_jce (2.6.38) 1 | plg_system_gantry5 (5.4.28) 1 | plg_system_tjupdates (1.0.2) 1 | System - Aimy Responsive Iframes (P (4.0) ? | System - RokBooster (1.1.18) 1 | plg_system_kunena (5.1.10.1) 1 | plg_gantry5_preset (5.4.28) 1 | plg_kunena_altauserpoints (5.1.10.1) 0 | plg_kunena_community (5.1.10.1) 0 | plg_kunena_comprofiler (5.1.10.1) 0 | PLG_KUNENA_EASYPROFILE (5.1.10.1) 0 | plg_kunena_easysocial (5.1.10.1) 0 | plg_kunena_gravatar (5.1.10.1) 0 | plg_kunena_uddeim (5.1.10.1) 0 | plg_kunena_kunena (5.1.10.1) 1 | plg_kunena_joomla (5.1.10.1) 1 | plg_kunena_finder (5.1.10.1) 0 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 | rt_photon (1.1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Toivo Talikka, Global Moderator
troubleshooting smtp and other articles https://talikka.com/joomla

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Per Yngve Berg
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Re: Document downloads do not work

Post by Per Yngve Berg » Sun Mar 17, 2019 1:25 pm

.htaccess/web.config: No

Rename htaccess.txt to .htaccess

SEF Rewrite will not work without it.

GormCh
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Joined: Tue Nov 27, 2018 7:54 pm

Re: Document downloads do not work

Post by GormCh » Mon Mar 18, 2019 5:48 pm

Hi folks!
I activated -htaccess
I don't no where and how to set ".htaccess/web.config: No. Sounds like a server setting. I'm on a web hotel with shared sites.

The error persists. If you've got more tips I'd appreciate that. If any of you would like to look into the backend I'll send you a log in. Just tell me where to send it.

Regards
Gorm
PS I thought that I had sent this before :(

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toivo
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Re: Document downloads do not work

Post by toivo » Mon Mar 18, 2019 6:56 pm

GormCh wrote:I don't no where and how to set ".htaccess/web.config: No.
That line shows the current status of the site. As Per Yngve Berg recommends, rename the file htaccess.txt to .htaccess and after that the FPA will recognise that .htaccess exists and show 'Yes'.
Toivo Talikka, Global Moderator
troubleshooting smtp and other articles https://talikka.com/joomla

GormCh
Joomla! Apprentice
Joomla! Apprentice
Posts: 9
Joined: Tue Nov 27, 2018 7:54 pm

Re: Document downloads do not work

Post by GormCh » Mon Mar 18, 2019 8:24 pm

Hi!
I did exactly that. The htaccess.txt is now .htaccess. I found no info about .htaccess in the FPA file.

You can have look .

https://sankthanstorg.se/home/fpa-en.php


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