website works on IIS server, able to ping and resolve but wont load from network pc's Topic is solved

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daaaon
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website works on IIS server, able to ping and resolve but wont load from network pc's

Post by daaaon » Thu Sep 05, 2019 1:04 am

Forum Post Assistant (v1.4.9 (lambrusco)) : 4th September 2019 wrote:
Problem Description :: wrote:website cant acces from network pc's
Log/Error Message :: wrote: Hmmm...can’t reach this page
Last PHP Error(s) Reported :: wrote:[04-Sep-2019 20:48:42 America/New_York] PHP Notice: Undefined index: id in C:\inetpub\wwwroot\SWO\swo\components\com_tags\router.php on line 84
Actions Taken To Resolve wrote:nslookup and pinging website works. Can load website fromm IIS server only.
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.1-Stable (Amani) 27-November-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (666) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: No | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: N/A | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.1: Yes | Database Supports J! 3.9.1: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Windows NT | OS Version: 6.3 | Technology: i586 | Web Server: Microsoft-IIS/8.5 | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: No | Free Disk Space : 102.03 GiB |

PHP Configuration :: Version: 7.3.7 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22527 | Log Errors To: C:\Windows\temp\PHP73_errors.log | Last Known Error: 04th September 2019 20:48:42. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 128M

Database Configuration :: Version: 5.1.73-community (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Host: --protected-- (--protected--) | default Collation: utf8_general_ci (default Character Set: utf8) | Database Size: 4.20 MiB | #of Tables:  78
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.7) | bcmath (7.3.7) | calendar (7.3.7) | ctype (7.3.7) | date (7.3.7) | filter (7.3.7) | hash (7.3.7) | iconv (7.3.7) | json (1.7.0) | SPL (7.3.7) | pcre (7.3.7) | readline (7.3.7) | Reflection (7.3.7) | session (7.3.7) | standard (7.3.7) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | tokenizer (7.3.7) | zip (1.15.4) | zlib (7.3.7) | libxml (7.3.7) | dom (20031129) | PDO (7.3.7) | openssl (7.3.7) | SimpleXML (7.3.7) | xml (7.3.7) | wddx (7.3.7) | xmlreader (7.3.7) | xmlwriter (7.3.7) | cgi-fcgi () | mysqli (7.3.7) | mbstring (7.3.7) | gd (7.3.7) | gettext (7.3.7) | curl (7.3.7) | exif (7.3.7) | xmlrpc (7.3.7) | Phar (7.3.7) | soap (7.3.7) | pdo_mysql (7.3.7) | pdo_sqlite (7.3.7) | imap (7.3.7) | tidy (7.3.7) | wincache (2.0.0.8) | Zend Engine (3.3.7) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (777) | components/ (777) | modules/ (777) | plugins/ (777) | language/ (777) | templates/ (777) | cache/ (777) | logs/ (---) | tmp/ (777) | administrator/components/ (777) | administrator/modules/ (777) | administrator/language/ (777) | administrator/templates/ (777) | administrator/logs/ (777) |

Elevated Permissions (First 10) :: administrator/ (777) | administrator/cache/ (777) | administrator/components/ (777) | administrator/components/com_actionlogs/ (777) | administrator/components/com_actionlogs/controllers/ (777) | administrator/components/com_actionlogs/helpers/ (777) | administrator/components/com_actionlogs/layouts/ (777) | administrator/components/com_actionlogs/libraries/ (777) | administrator/components/com_actionlogs/models/ (777) | administrator/components/com_actionlogs/models/fields/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 635791 | Threads: 1 | Questions: 13192 | Slow queries: 0 | Opens: 1025 | Flush tables: 1 | Open tables: 79 | Queries per second avg: 0.20 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_actionlogs (3.9.0) 1 | com_admin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_associations (3.7.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_categories (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_finder (3.0.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_messages (3.0.0) 1 | com_modules (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_plugins (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_privacy (3.9.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 |
3rd Party::

Modules :: SITE ::
Core :: mod_articles_archive (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party::

Modules :: ADMIN ::
Core :: mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_quickicon (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_stats_admin (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_version (3.0.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_twofactorauth_totp (3.2.0) 1 | plg_twofactorauth_yubikey (3.2.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 |
3rd Party:: plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.9) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by imanickam on Thu Sep 05, 2019 3:59 am, edited 1 time in total.
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pe7er
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by pe7er » Thu Sep 05, 2019 6:26 am

Thank you for using the Forum Post Assistance!

Do you have a firewall on your server?
It might let through ping requests, but maybe it's locking port 80 (http) or 443 (https).
And when you load the site on the server, it does not have to pass the firewall.

Can you open the robots.txt file remotely?
Like with http://your-server-ip-address/robots.txt ?

Offtopic:
* You are using an old Joomla version (3.9.1) while 3.9.11 is the most recent version. A lot of small issues / bugs have been solved in the meantime. It's better to use the most recent version before trying to solve an issue that, if it was a bug, might have been solved in the meantime.
* All your file/folder permissions are 777 which is dangerous on a Linux server (don't know if it's normal on a Windows server because it works with permissions in a different way)
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
Co-developer of d2 Content https://data2site.com/joomla-extensions/d2-content

gws
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by gws » Thu Sep 05, 2019 7:33 am

Your | Max. Upload Size: 2M | Max. POST Size: 8M is too small,set both to 64 M, Session Path Writable: No, this must be Yes, folder permissions 777 is ok on a windows server.

daaaon
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by daaaon » Thu Sep 05, 2019 12:26 pm

Other websites on server working okay so not a firewall issue. Updated to 3.9.11 and still same issue. Tried to access robots.txt but file not in root directory, one named robots.txt.dist is. Tried to remotely access and got 404 error. Continuing to troubleshoot.

gws
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by gws » Thu Sep 05, 2019 12:34 pm

rename robots.txt.dist to robots.txt
Sort out the session path to be writable=yes. No session = no to joomla functioning correctly.

daaaon
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by daaaon » Thu Sep 05, 2019 1:17 pm

Session Path Writable: No, this must be Yes, check folder file permissions and seem okay. No item in php.ini file with this entry. How do I change this?

gws
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by gws » Thu Sep 05, 2019 1:22 pm


daaaon
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Re: website works on IIS server, able to ping and resolve but wont load from network pc's

Post by daaaon » Thu Sep 05, 2019 3:01 pm

Now got website loading on lan pc's okay except for MS Edge on 2 pc's I was testing, working okay on 3rd.

Thanks everyone for the help.


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