Image upload problem Topic is solved

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nettemor
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Image upload problem

Post by nettemor » Tue Feb 08, 2022 7:41 pm

Hi,
I am using jsn_time2 template from joomlashine. Unfortunately they are closing down so the support is very very slow.

I have stubled into an issue that has just happened with this template. I am using the extension jBusinessDirectory to register companies into my site. During this registration process its possible to upload an image/logo for the registration.
This has been working just fine, but last week it stopped to work. I click on the button "Find logo", i select an image and what should happen is that the image should load in a small window so that the user can crop it. But the small window dont load, i just get a glance of a message saying "loading" and thats it.

I have tried everything to figure out why this happens but without any luck. I have restored several older versions and installed them into another domain (same host) but the same problem happens there, even with old versions. I have spoken to the developer of jBusinessDirectory and they say it has to do with the template. I tried to use one of joomla standard templates and then this function works again, its possible to load the image. So its likely to say that it is something wrong with the template that prevents the upload of an image/logo. But i must say i find it very strange since this function has been working for a half year and until last week when it stopped.

This is critical since its a live site and i unfortunately just sent out a mail offering customers to register :geek: Not lucky with that one.

I have no clue how to debug or fix this, so i ask you for help. Any clever mind who know what this can be and of course how to fix it?

You can check it here at this link. Scroll down in the form until you see the green "Finn logo" button. Click on this and select an image and you will se what happens ... not happen :)

https://www.skilsmisse.net/regfirma.htm ... _package=5

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JTema
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Re: Image upload problem

Post by JTema » Tue Feb 08, 2022 7:56 pm

Screenshot_20220208-225437_Chrome.jpg
I am on mobile and it seems okay. I can add image.
Edit: Sorry problem is with logo area as you pointed. İmage upload is okay.
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nettemor
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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:04 pm

Hi JTema, thank you for trying. Yes thats correct, the problem is with the Logo upload (not ordinary image upload). A window showing the selected logo/image are supposed to be displayed, but its not :(

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Re: Image upload problem

Post by JTema » Tue Feb 08, 2022 8:06 pm

So till you find a permanent solution you can assign another template for register menu item. That is possible with joomla.
http://www.joomlatema.net - Joomla Extensions and Templates
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nettemor
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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:08 pm

Ah, i did not think of that! have been so hung up in this problem that it was not even in my thoughts.

I can definately try to do that, but i will wait a day to see if someone figure this problem out. That would be the ultimate best.

Thank you :)

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Re: Image upload problem

Post by JTema » Tue Feb 08, 2022 8:12 pm

When inspected with firefox developer edition I see a lot of errors on console. That may be the source of issue. One last thing try to disable google map and see what happens.
Untitled-1.jpg
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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:20 pm

I changed the map to Open street map and also not to be displayed but unfortunately it did not make any difference.
I must admit i have no idea why and from where these error messages comes from.

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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:21 pm

I also asked my host if they have done any changes on the server that could affect this. They said they had only updated a cgi module but that should have no effect on php or joomla

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Re: Image upload problem

Post by JTema » Tue Feb 08, 2022 8:24 pm

Go to system information and see folder permission of cache folder. All must be writable but configuration.php
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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:28 pm

Its all green and writable except for configuration.php

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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:29 pm

If you want and have the possibility to take the time i can give you login to check?

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Re: Image upload problem

Post by JTema » Tue Feb 08, 2022 8:36 pm

Send by pm but I can login tomorrow morning. Sorry it is too late in my Country now.:(
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nettemor
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Re: Image upload problem

Post by nettemor » Tue Feb 08, 2022 8:42 pm

I have sent you a PM. Goodnight for now, and sleep well :)

Thank you very much.

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Re: Image upload problem

Post by nettemor » Wed Feb 09, 2022 9:04 pm

Seems that the problem is solved.

The developer of jBusinessDirectory disabled "the cropper" (i think they refer to the function where the user can crop/change the image size for the uploaded image/logo) and then it worked again.

Thank you so much jTema for amazing support and help throughout this problem. You're a star! :)

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Re: Image upload problem

Post by JTema » Thu Feb 10, 2022 6:38 am

You are welcome. Glad to hear this.:)
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