No contacts in the admin panel after upgrading from Joomla 3.10.4 to 4

[Peace Freak]

My site started off version 1.5 and has the same problem.

I'm having trouble understanding this instruction:

1) Change the title for the path "contact/Contacts" to "com_contact_contacts".

Where in the database do I find this?

Thank you.

...and 202 (in a new install) should have com_contact_contacts as title rather than com_contact.

On several Joomla 3 to 4 migrations this exact issue befuddled me for a while. Both the "Contacts" and "Categories" submenu items of "Contacts" were missing. This post from "ceford" began the fix for me.

Using one example, in the database I found two records titled "com_contacts". One for the path "Contacts" (id 107 in this example) and the other for the path "contact/Contacts" (id 108).

The following two steps fixes the issue for me:

1) Change the title for the path "contact/Contacts" to "com_contact_contacts".

2) The parent ID for both "com_contact_contacts" and "com_contact_categories" show an incorrect parent_id (7 instead of 107 in this example). Change to the correct parent ID for both child menu items. Issue fixed.

Attaching a screenshot from phpMyAdmin. Hope this helps anyone else running into this issue.

[ceford]

Look in the #__menu table.

[Peace Freak]

Thank you!

Here is what I see when I search for contact:

main & main-menu contact.jpg

(連絡先 is Japanese for contact)

I've no idea as to what I should change... If there is some other info item needed I'll be happy to send it.

Thank you!

[ceford]

Are you saying that com_contact_contacts is missing from your menu table?

You should have started a separate topic. Your questions are polluting a year old topic that worked for some.
Moderators?

[Peace Freak]

Very sorry about interfering with this topic. If you would like me to start a new one, just say so and I'll do so.

I searched and could not find com_contact_contacts however, I did find something with a blank title with the word contacts in the path (id 417). Perhaps that is where the trouble lies?

Here is a screen shot:

main & main-menu contact 2.jpg

Thank you!

[steepedincode]

Very sorry about interfering with this topic. If you would like me to start a new one, just say so and I'll do so.

I searched and could not find com_contact_contacts however, I did find something with a blank title with the word contacts in the path (id 417). Perhaps that is where the trouble lies?

Here is a screen shot:

main & main-menu contact 2.jpg

Thank you!

Are you in the table xxxx_menu? There you need three records:
1) com_contact
2) com_contact_contacts
3) com_contact_categories

The parent ID for #2 and #3 need to reference the ID of #1. The problem I ran into was that the parent ID for #2 and 3 was not the ID of #1. Once I changed that, all worked fine. Basically what was goin on was that the contacts and contact categories existed in the database, but the menu didn't have the menu items referenced correctly.

See the screenshot in my post from August of 2022 in this thread.

[Per Yngve Berg]

Mod. Note: Split from an old topic (viewtopic.php?f=812&p=3649757#p3649757)

[Peace Freak]

Very sorry about interfering with this topic. If you would like me to start a new one, just say so and I'll do so.

I searched and could not find com_contact_contacts however, I did find something with a blank title with the word contacts in the path (id 417). Perhaps that is where the trouble lies?

Here is a screen shot:

main & main-menu contact 2.jpg

Thank you!

Are you in the table xxxx_menu? There you need three records:
1) com_contact
2) com_contact_contacts
3) com_contact_categories

The parent ID for #2 and #3 need to reference the ID of #1. The problem I ran into was that the parent ID for #2 and 3 was not the ID of #1. Once I changed that, all worked fine. Basically what was goin on was that the contacts and contact categories existed in the database, but the menu didn't have the menu items referenced correctly.

See the screenshot in my post from August of 2022 in this thread.

Thank you. I have a second Joomla site that has the contacts displaying correctly. I compared both databases and found the working one has the three records you mentioned. The not working site has just com_contact.

I have no experience with databases. I would appreciate it if you could give me a brief overview on how to create the two tables. I imagine I would duplicate a similar item, then edit it, adjust the path and all the other parameters...